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Ttzzse
Advocate

Apple TV app crashing back to home screen

Just updated to iOS 11.3 on Apple TV 4. Looking forward to the match and the app just crashes back to home screen.... Great.

I've restarted Apple TV app, uninstalled/installed NowTV app and still the same.

Poor poor support on the app. This is it for me no more passes.
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8 Replies
aniseedvan
Mentor

Re: Apple TV app crashing back to home screen

Same here... 

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Ttzzse
Advocate

Re: Apple TV app crashing back to home screen

Great eh.... No testing whatsoever by this company. iPhone X app still not optimised for the screen. It's stuttering on my PS4..... The list goes on.....
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Manx75
Advocate

Re: Apple TV app crashing back to home screen

Same here. Totally sucks we pay for passes and the app doesnt work.

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JPWesty
Advocate

Re: Apple TV app crashing back to home screen

Same here. I tried all NOWTVs suggestions, but nothing worked.  Then went into settings and updated TVOS software (for some reason, it had not auto-updated).  App worked fine after that.  Good luck.

JPWesty
Advocate

Re: Apple TV app crashing back to home screen

Just got mine to work by going to settings on Apple TV, then updated software.  For some reason ATV had not auto updated.   Worked after that. 

venomx
Expert

Re: Apple TV app crashing back to home screen

Aparrently its working now thanks @JPWesty

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Ttzzse
Advocate

Re: Apple TV app crashing back to home screen

Mind stopped working after the TVOS update though. Mines now 11.3 and NowTV won't work
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Highlighted
Community Manager
Community Manager

Re: Apple TV app crashing back to home screen

Hi all,

 

if you could please make sure the apple firmware has been updated on your devices, Apple have performed a release today, (11.3) which might be crashing the NOW TV app

 

As a work around please follow these steps:

 

  1. Restart Apple TV 
    2. Launch NowTV app - it will crash once 
    3. Launch NowTV app again 
    4. DO NOT use the settings - Sign in to NowTV - it will crash the app 
    5. Select and play a piece of contnet 
    6. NowTV app will ask you to sign in to account 
    7. Accept T&Cs 
    8. Sign in as normal.

 

Thanks 

 

Toby

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