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doma2345
Advocate

Apple TV and HomePod Sky Sports Adverts

When watching sky sports on my apple tv 4k or apple tv 1080p I have the sound coming out of a homepod, (the issue occurs on hompod mini and the big one), as soon as the adverts comes on the sound cuts out and wont come back until you come out of the app and go back in even when the program resumes after the adverts.

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10 Replies
Wentey
Scholar 3

Re: Apple TV and HomePod Sky Sports Adverts

I have the same issue I think it’s to do with the messing around with surround sound multi channel issues 

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Madhav
Advocate

Re: Apple TV and HomePod Sky Sports Adverts

Have the exact same issue! It’s been months now and it only happens with the Now TV app on my Apple TV. All other apps are fine. 

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MarkyMarkD
Advocate

Re: Apple TV and HomePod Sky Sports Adverts

I have a similar issue when watching Sky Sports using the Now app on my Apple TV 4K with a Sonos Beam and two Sonos One’s. Pretty annoying at the start and end of every single ad break that the sound settings need to be messed around with. As per previous posters this doesn’t happen on any other apps.

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Skinnns
Advocate

Re: Apple TV and HomePod Sky Sports Adverts

Exactly the same issue here too. Reset everything and still the issue is there. I even tethered to my iPhone and yep, you guessed it. Still the same issue 

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tperry0
Advocate

Re: Apple TV and HomePod Sky Sports Adverts

Same issue. What is odd is when audio output is set for TV speakers all is good. When audio is the HomePods the issue occurs. Is this a NOW TV issue or Apple!? On basis it doesn’t happen watching live TV on other apps I’m guessing it’s a NOW TV app issue. 

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Bavley
Newbie

Re: Apple TV and HomePod Sky Sports Adverts

I have exactly the same issue on my HomePod mini and its very frustrating. Has anyone found any solutions to this?

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bwalton81
Advocate

Re: Apple TV and HomePod Sky Sports Adverts

I have the same issue. Apple TV 4K with HomePod stereo pair. With certain live sport show (like F1 or The Ashes) when it goes from show to adverts, or if you start watching mid adverts then going to the live show, the sound will stop. To get sound back you need to stop watching and then start watching the channel again. Using the tv speakers as output there’s no issue. Just happens with the HomePod stereo pair. And only on these programmes when they switch from show to adverts. No solution as yet.

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gavs82008
Legend 5
Legend 5

Re: Apple TV and HomePod Sky Sports Adverts

@bwalton81 @doma2345 @Bavley @tperry0 @Skinnns 

 

Report the issue with staff via live chat or email.

 

Live chat by clicking “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint

 

Email address in the below picture.

03DEEF20-A7D4-4392-B831-25822812C829.jpeg


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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Richard2
Advocate

Re: Apple TV and HomePod Sky Sports Adverts

I have the same issue sound cutting off whilst watching Sky Sports whilst using Apple TV and Apple HomePods. Particularly at half time or commercial breaks.

 

It is very annoying coming out of the programme and re-entering to retrieve the sound.

 

Hopefully someone within Sky will review this thread, and provide a solution.

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