Apple TV and HomePod Sky Sports Adverts

[Anonymous User]

When watching sky sports on my apple tv 4k or apple tv 1080p I have the sound coming out of a homepod, (the issue occurs on hompod mini and the big one), as soon as the adverts comes on the sound cuts out and wont come back until you come out of the app and go back in even when the program resumes after the adverts.

[Wentey]

I have the same issue I think it’s to do with the messing around with surround sound multi channel issues 

[Anonymous User]

Have the exact same issue! It’s been months now and it only happens with the Now TV app on my Apple TV. All other apps are fine. 

[MarkyMarkD]

I have a similar issue when watching Sky Sports using the Now app on my Apple TV 4K with a Sonos Beam and two Sonos One’s. Pretty annoying at the start and end of every single ad break that the sound settings need to be messed around with. As per previous posters this doesn’t happen on any other apps.

[Anonymous User]

Exactly the same issue here too. Reset everything and still the issue is there. I even tethered to my iPhone and yep, you guessed it. Still the same issue 

[Anonymous User]

Same issue. What is odd is when audio output is set for TV speakers all is good. When audio is the HomePods the issue occurs. Is this a NOW TV issue or Apple!? On basis it doesn’t happen watching live TV on other apps I’m guessing it’s a NOW TV app issue. 

[Anonymous User]

I have exactly the same issue on my HomePod mini and its very frustrating. Has anyone found any solutions to this?

[bwalton81]

I have the same issue. Apple TV 4K with HomePod stereo pair. With certain live sport show (like F1 or The Ashes) when it goes from show to adverts, or if you start watching mid adverts then going to the live show, the sound will stop. To get sound back you need to stop watching and then start watching the channel again. Using the tv speakers as output there’s no issue. Just happens with the HomePod stereo pair. And only on these programmes when they switch from show to adverts. No solution as yet.

[gavs82008]

@bwalton81 @Anonymous User @Anonymous User @Anonymous User @Anonymous User 

Report the issue with staff via live chat or email.

Live chat by clicking “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint

Email address in the below picture.

 

[ferre11]

This accurately describes what I’m seeing. And issue is still present at time of writing. 

[Arsene]

The same issue here as well (AppleTV + Homepod pair).

At least you don’t have to listen to the adverts.

[Breaking_Bad]

I have this issue as well. Don’t mind missing the adverts but I wish the sound came back on after the ads. It’s so strange. I spoke with customer service and they wouldn’t acknowledge the problem and were trying to blame it on my router which is ridiculous. 

[Richard2]

I have the same issue sound cutting off whilst watching Sky Sports whilst using Apple TV and Apple HomePods. Particularly at half time or commercial breaks.

It is very annoying coming out of the programme and re-entering to retrieve the sound.

Hopefully someone within Sky will review this thread, and provide a solution.

[gavs82008]

@Richard2 

NOW staff seldom monitor the forum, your best to report the fault using the methods I provided in the post up from yours. 

[ScrumpyDaniel]

Yep, I’ve got exactly the same problem! I’ve reported it via Twitter as well and still nothing. Very frustrating! Glad I’m not alone though.

Would be great if they fixed their Sky Sports streams as it is, the picture on them is awful and has been now for a couple of years.

[DaveD]

I have just setup now tv app on firecube linked to echo studio.  I think the issue is related to the 5.1 setting as when the adverts come on they are not broadcast in 5.1 so it goes off.  Did anyone get a resolve to this or is it on NowT. To sort their app out?

[Antneee]

Same issue here.  These now tv apps are the worst set of apps of any streaming service in my opinion 

[Ab76]

I bought some new HomePods last week and connected them to my Apple TV. How can this still be an issue? How can the most expensive streaming service in the UK be so technically inept? It’s not as if this is the only problem Now has with Apple TV and has had since it’s stupid app was relaunched years ago.

[gavs82008]

@Ab76 

No-one on here will be able to tell you. Use one of my posts with ways to get in touch with staff to have a proper rant. 

My guess is when they finally sort out the app on Apple TV is when other devices will get sorted.

Edit: threads to posts 

[Ab76]

I emailed NOW earlier on and this is their response:

“We would like to inform you that we are aware of this issue are technical team is fixing the problem on a priority basis and they will get back to via email.”

Given that the issue has, based upon the date of this thread, existed for at least 18 months I wonder what a non-“priority basis” would have looked like.

[ScrumpyDaniel]

Watching the Play-Offs with the latest update, and it’s finally working! Audio isn’t dropping out when it goes to the advert break!

The app has had a pretty big overhaul, looks like it’s now using Apple’s in built player finally as well.