The reason I am asking here about your support is I believe You are ignoring your customers in the other Apple TV support topic.
i would like to ask for an honest answer to where you ever plan to update the current Apple TV 4th gen app. Also can we please be given a honest time frame please.
This is currently important to us as customers of now to and I do believe you are falsely advertising the fact you have support for the current Apple TV. I believe to current app only offer a reduced level of usability and that we have more problem than other do on your own boxs.
I look forward to reading your reply and hope it will be in the form of Apple users getting a new app and we can then offer positive reviews on our usage of now to services.
Couldn't agree more. It's ridiculous how long this has been a problem, given the 3rd Gen Apple TV works fine. Just infuriating, and the responses to complaints have simply stopped. The ios apps are updated all the time. It's just poor.
Now that Amazon will be coming to Apple TV later this summer, it's another popular content provider that will drive even more people away from Now TV and its poor interface and experience. As you said, Now TV have even stopped responding to complaints and/or requests for updates. They simply don't care about their Apple TV users, so we should all stop giving them our money for a vastly inferior product. I cancelled months ago.
I came to post a message about further app crashing when scrolling through menus and quit outs when watching shows. However I noticed that there hasn't been any activity from staff on this board for months, and therefore feels like there's little point raising the issue here. Have Now TV staff abandoned the Apple Tv board in the same way Sky have abandoned the Apple TV app?
As a long time subscriber to Now Tv and prior to that Sky, I am disapointed as to why Now Tv will not update the app on the Apple Tv 4th gen.
I do think, Now Tv are treating us Apple Tv users as second rate subscribers, which is a shame as we pay the same subs.
So Now Tv, I offer my services to Beta test a new app update for you, come on Now Tv you know it will be worthwhile !
What's wrong with the Apple tv 4th generation app? I been using it and haven't found a problem. Expect a minor bug after watching say grey take a few steps to get esp lists to choose next one..
I recommend you try a service called "Netflix". They have an app. It's quite good. Streams in 4K HDR with Dolby Atmos audio. Has a favourites list, it remembers which episode you watched last, and it even changes your TV's frame rate to match the content so there's no 3:2 pulldown. Tons of content too, comically large amounts.
Take it for a spin.
I do have Netflix but all those extra features for example 4KHDR and Dobly Atmos is not supported on Apple 4th Generation, onky 4K Apple tv. Also with those features only limited content has it. So again what really wrong with apple tv app.
The app works mostly fine for me but it's lack of useful functionality is astounding. I would really like to know what plans there are for bringing it into line with all of it's competitors, especially considering I spend more on Now TV than any of the others.