cancel
Showing results for 
Search instead for 
Did you mean: 
Pauline
Advocate

App on LG TV asking for a free trial when I have an account

I have just intalled the app on my LG TV and signed in. It tells me that I have to start a free trial and that after the period I will be charged.

 

I already have an account via BT.

 

What do I do?

  • LG
3 REPLIES 3
schnapps
Legend 5
Legend 5

Hi @Pauline 

 

After you have opened the new NOW App on your LG,have you gone to the bottom grid row and signed in using your BT TV account login details under the My Account tile box on the bottom grid ?

schnapps
Legend 5
Legend 5

Hi @Pauline 

 

Reading your post again it sounds you may have done this already.

 

Perhaps try another fresh NOW App download and after its been downloaded, unplug the power to the TV for a minute and try signing in again.

 

Also if no luck, maybe post over on the BT TV Community Forum, where maybe another BT TV customer had the same exact problem.

gavs82008
Legend 5
Legend 5

@Pauline 

Are you being presented with a QR code when launching the app? 
If so you need to hit close and then follow the steps provided by @schnapps  in his first post.

FYI that I do not work for NOW, just a NOW customer trying to help