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VikkiC
Newbie

App Issues

Whenever I load an app such as All 4, it plays content for about 10 minutes and then stops and returns to the NOW Home Screen. I have checked for updates and there are none and I have also reset my NOW stick

6 Replies
gavs82008
Legend 5
Legend 5

@VikkiC 

When you say reset. Is this set back to factory settings?

 

https://help.nowtv.com/article/hard-factory-reset-now-box-stick

 

FYI that I do not work for NOW, just a NOW customer trying to help
VikkiC
Newbie

I removed the stick and pressed the reset button. Then had to go through set up again
gavs82008
Legend 5
Legend 5

@VikkiC 

Keep an eye on the thread posted by @Saint1976 as it’s understood that NOW and Roku sticks are having issues with All4.

 

Is the issue specific to All4 or any other app such as Netflix and NOW content itself?

FYI that I do not work for NOW, just a NOW customer trying to help
VikkiC
Newbie

Thanks - it does seem to just be All 4 at the moment.
gavs82008
Legend 5
Legend 5

@VikkiC 

That sounds about right with what’s been known for issues. 

As you’ve already done a factory reset, I would not bother doing it again. Fingers crossed that All4 can sort it out fairly quickly!

FYI that I do not work for NOW, just a NOW customer trying to help
Saint1976
Elite 3

@VikkiC @gavs82008 there is a known issue affecting some devices after an update which means some apps are closing after a programme is selected.

 

https://community.nowtv.com/t5/NOW-TV-Box-black/All4/m-p/564794#M15861