Accessing router settings

[Talkingheads]

The Ethernet tab is missing altogether.

I'll see if I can contact Now tomorrow as you suggested. Wish me luck!

Thanks for all your help @schnapps 

[schnapps]

Hi @Talkingheads 

Here's the telephone number for the NOW Broadband Team to call on the link page below.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

If you have multiple Ethernet connected devices such has a smart TV for example and a couple of Ethernet cables then i am assuming you have tried different combinations with the NOW Hub 2 Router ?

Strange the Ethernet tab is missing from your webpage settings on the NOW Hub.

Keep us updated how you get on and if NOW are sending out a replacement Router.

If by some miracle you have an old Sky Router lying around the house, then try that has a temporary short term replacement.

[Talkingheads]

Hi @ schnapps,

I contacted the Now Broadband Team as you suggested and they sent me a Hub
2 replacement router.

I set it up yesterday, but regrettably it did not resolve the issue with
connecting the device I previously mentioned. I will pursue this with the
manufacturer of the device although they still claim the problem is with
the ports and port forwarding. Apparently NOW as my network provider should
be able to assist with this? Do you know if that is the case?

The Ethernet tab is now visible on the router settings which is great, but
I can't see any reference to ports.

[schnapps]

Hi @Talkingheads 

Use the Community search box to see if you get any hit results.

If you are enquiring about Port Forwarding, then maybe type that into the search box on the top of the forum pages.

Sorry like i said in one of my previous posts on here, my IT skills are not that great (i am more of a AV guy and don't play around much with IT & Networking).

Hopefully other forum members will come to your aid with further assistance and help.