Accessing router settings

[Anonymous User]

I'm trying to access the router settings via a web-browser by typing 192.168.0.1 into the address bar.

Nothing comes up, not even a login screen. That number doesn't even seem to be recognised.

The reason I'm trying the above is that I want to check on the ports as a device I have plugged into the router isn't connecting. 

Should the ethernet port I have plugged it into illuminate?

[schnapps]

Hi @Anonymous User 

192.168.0.1 works fine for me when using MS Edge over wifi on my Tablet.

Instead of your PC have you tried it on a smartphone or tablet instead over wifi ?

Both my Ethernet ports that have been plugged into, flash the green Ethernet light from the back of the NOW Hub Router.

[schnapps]

Hi @Anonymous User 

I am guessing you have tried pressing the reset button on the back of the NOW Hub 2 Router for around 15 seconds to set it back to it's default shipment settings ?

If that doesn't work, maybe you have a faulty Router ?

[Anonymous User]

Yes, tried that and the ethernet yellow and green lights lit briefly.

Otherwise no change unfortunately.

[schnapps]

Hi @Anonymous User 

What's the device on the end of the Ethernet cable, can you reset the device in any way and disconnect & re-connect the Ethernet cable to it once again.

All my Ethernet devices connected to my NOW Hub Router was plug & play (though these devices are not that complex and are just streaming devices without any further IT input from my end).

[schnapps]

Hi @Anonymous User 

The Ethernet tab should be inbetween the wireless and security tab on the main screen.

[schnapps]

If the Ethernet tab is not showing and holding in the reset button on the back of the Router for 15 seconds doesn't bring the tab up.

Then because there is no Ethernet lights flashing on the port when plugged in, you may have dodgy Ethernet ports on the Router.

Perhaps give the NOW Broadband Team a call after 8am tomorrow morning for further assistance and help. 

[Anonymous User]

The Ethernet tab is missing altogether.

I'll see if I can contact Now tomorrow as you suggested. Wish me luck!

Thanks for all your help @schnapps 

[schnapps]

Hi @Anonymous User 

Here's the telephone number for the NOW Broadband Team to call on the link page below.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

If you have multiple Ethernet connected devices such has a smart TV for example and a couple of Ethernet cables then i am assuming you have tried different combinations with the NOW Hub 2 Router ?

Strange the Ethernet tab is missing from your webpage settings on the NOW Hub.

Keep us updated how you get on and if NOW are sending out a replacement Router.

If by some miracle you have an old Sky Router lying around the house, then try that has a temporary short term replacement.

[Anonymous User]

Hi @ schnapps,

I contacted the Now Broadband Team as you suggested and they sent me a Hub
2 replacement router.

I set it up yesterday, but regrettably it did not resolve the issue with
connecting the device I previously mentioned. I will pursue this with the
manufacturer of the device although they still claim the problem is with
the ports and port forwarding. Apparently NOW as my network provider should
be able to assist with this? Do you know if that is the case?

The Ethernet tab is now visible on the router settings which is great, but
I can't see any reference to ports.

[schnapps]

Hi @Anonymous User 

Use the Community search box to see if you get any hit results.

If you are enquiring about Port Forwarding, then maybe type that into the search box on the top of the forum pages.

Sorry like i said in one of my previous posts on here, my IT skills are not that great (i am more of a AV guy and don't play around much with IT & Networking).

Hopefully other forum members will come to your aid with further assistance and help.

[Anonymous User]

Hi @schnapps 

Just tried on my smartphone and 192.168.0.1 worked 🙂 ----- thanks.

Not sure where to go now to check on the ports though?

I have a device connected to the last port on the NowTv router hub, but there is no green flashing light.

[schnapps]

Hi @Anonymous User 

You could try clicking on the Ethernet tab and change from Gigabit setting to Fast Ethernet and click the green apply button.

If prompted use admin & nowtv to access this tab screen page.

Also maybe try a different Ethernet cable and the other port on the NOW Router.

Sorry my IT skills are limited.

[Anonymous User]

I have tried a different ethernet cable and plugged it into a different port, but no luck with either.

I'm happy to try clicking on the Ethernet tab and change from Gigabit setting to Fast Ethernet and click the green apply button, but where can I find the ethernet tab?

The Tabs I can see are Wireless, Security, Maintenance, Advanced, Support , Licence Information