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Anonymous User
Not applicable

6.99 and9.99 but i have no passes

i had a free trial but when i went to cancel i had no passes so i thought that was it.  But they keep taking two payments from bank one for 6.99 and one for 9.99 but i have no passes how do i cancel i dont even use them.

2 REPLIES 2
Andy
Legend 5
Legend 5

@Anonymous User

 

Welcome to the forum.

 

If you don't see any active passes when you go to your My Account > My Passes page

http://account.nowtv.com/passes

and you don't see any charges on your bills page

http://account.nowtv.com/bills

then the charges will be coming from a different account.


Might be worth checking you haven't got any old NOW TV accounts, it often happens that people set up more than one account to take advantage of different promotions and explains why they keep getting payments made even when they seem to have cancelled everything. The following help page will explain how to track down other accounts.

http://help.nowtv.com/article/Cancelled-but-still-being-charged

If you still can't find where the payments are coming from have a word with Live Chat they can help you track down where the problem is. To get to live chat go here

http://help.nowtv.com/contact-us/Cancelled-but-still-being-charged

and click the Start Live Chat button.

Simon-J
Community Manager
Community Manager

Hi @Anonymous User,

 

Thansk for posting.

 

I belive this has now been sorted for you. Do let us know if you still need help by replying to this post.

 

Thanks

 

Simon

NOW TV Team