17-02-2018 13:26
Help - first I have BT infinity for nearly a month some issues but getting there. I have the smart hub wired connected to my samsung TV whilst my laptop is wireless.
The oddest thing and I have tried this three times is that if I am connected to the internet through the web and mail on my laptop then I get very poor pictures for much of the time when I view programmes on Now through my samsung TV.
I am useless with tech (old bloke) but is this possible and if so is there a solution? the weirdest thing
thanks and can I have spell check on these posts!
Graham
Solved! Go to Solution.
17-02-2018 13:35
Hi @Anonymous User
I am on BT Infinity and I get a decent stable picture using the NowTV services.
The only things that I can suggest is maybe turn off your Router at the power mains for say 20 minutes to see if there is any improvements and if there is no difference maybe try disabling the smart setup on the BT Router.
Instructions here
PS The forum does have a spell checker tool by going to the ABC tab on the top of the tool bar before posting a message
17-02-2018 13:35
Hi @Anonymous User
I am on BT Infinity and I get a decent stable picture using the NowTV services.
The only things that I can suggest is maybe turn off your Router at the power mains for say 20 minutes to see if there is any improvements and if there is no difference maybe try disabling the smart setup on the BT Router.
Instructions here
PS The forum does have a spell checker tool by going to the ABC tab on the top of the tool bar before posting a message
17-02-2018 14:01
Thank you so much
see the spellchecker so great
will try the suggestion so frustrated that things just don't work out of the box with BT!!
Graham
17-02-2018 16:05
had a thought and turned off BT TV and have now watched Now TV for an hour without a poor/fuzzy picture .
think this will be my option until or if this doesnt work in the long term!
Graham
17-02-2018 16:25
Hi @Anonymous User
Yeah, reducing the number of internet connected devices running on your network should help
With my BT TV Box I always tend to leave it on channel 101 BBC One HD before switching the box into standby.
Fingers crossed, hopefully you are now sorted