samsung tv app

[Anonymous User]

how do i get the app on my samsung tv?
i have checked everything abd followed the instructions but it will not find it.
yes my tv model is a JS as per the info.
help please. tia.

[SeeMoreDigital]

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@Anonymous User wrote:
I won't be renewing when the trial ends.

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Hi @Anonymous User,

Just incase you didn't read the T&C's. You will have to officially cancel your 'free trail' or your subscription will roll over automatically and your registered card will be charged.

Cheers

[Anonymous User]

Incidentally, I have kept checking the Smart TV from time to time and noticed a system update today.
After the update it updated the apps too so went looking for Now TV app.
Still no Now TV.

[Anonymous User]

I have the samsung ue40h6200akxu and cannot find the app in the app store. How do I locate it please? 

[SeeMoreDigital]

Hi @Anonymous User,

The Samsung H models were released in 2014. 

Please refer to the Watch NOW TV on select Samsung TVs topic which details which 2015 (and early 2016) models are supported...

Cheers

[schnapps]

@Anonymous User

According to this help guide below your Samsung TV is a 2014 model which is not currently supported for using the inbuilt nowtv app on your television.

https://help.nowtv.com/article/get-now-tv-on-my-device

http://www.samsung.com/uk/support/skp/faq/1052003

You may have to look at an alternative way of watching nowtv from the supported devices on the help guide list.

[Anonymous User]

Hi, I can't find the app on my smart tv.  It is a 2015 model so should be supported as far as I can tell.  Any help?

[schnapps]

@Anonymous User

Are you based in the UK or Ireland ?

What is the full model number of the Samsung 2015 TV ?

[Anonymous User]

UK  it's UE32J4500AKXXU 

[schnapps]

@Anonymous User

I have just had a quick read of the help guide article of the Samsung smart TV's that the NowTV App supports where it mentions the JS & JU Range but no mention of the J series models ?

Here's the link for further information.

https://help.nowtv.com/article/get-now-tv-on-my-device

I would suggest if you open up the above link and click on the contact us button towards the bottom of the page to speak to a live chat advisor who will clarify if the Samsung J series TV's have the NowTV App feature. 

[Anonymous User]

Yes I thought the same. I've been trying with the live chat for half an hour but it's saying that the agent is typing for ages.  It doesn't seem to be working but it was just telling me the things on the website anyway.