Hi @Anonymous User,
Sorry to hear you're having problems. In order to help you, can you please provide the following information: -
- Are you an existing or brand new NOW TV subscriber?
- If you are an existing subscriber, when did you start having issues?
- What's your Samsung televisions 'Model/Type' number and 'Software Version' number?
- How is your Samsung television connected to the internet. Is it via a hard-wired or wireless (WiFi) ethernet connection?
- Who is your ISP (Internet Service Provider)?
- Have you tried re-booting your router (by disconnecting the power, waiting 30 seconds and reconnecting the power).
Sufficed to say, the more detailed information you are able to provide, the easier it will be for us and/or the NOW TV developers to work out a solution for you!