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Anonymous User
Not applicable

‎30-11-2016 20:19

Very poor picture and buffering on Samsung tv

Why is now TV always buffering and with a poor picture when all other internet TV amazon,Netflix etc that I watch is excellent ??
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2 REPLIES 2
SeeMoreDigital
Legend 5
Legend 5

‎30-11-2016 21:39

Hi @Anonymous User,

 

Sorry to hear you're having problems. In order to help you, can you please provide the following information: -

  • Are you an existing or brand new NOW TV subscriber?
  • If you are an existing subscriber, when did you start having issues?
  • What's your Samsung televisions 'Model/Type' number and 'Software Version' number? 
  • How is your Samsung television connected to the internet. Is it via a hard-wired or wireless (WiFi) ethernet connection?
  • Who is your ISP (Internet Service Provider)?
  • Have you tried re-booting your router (by disconnecting the power, waiting 30 seconds and reconnecting the power).

Sufficed to say, the more detailed information you are able to provide, the easier it will be for us and/or the NOW TV developers to work out a solution for you!

 

 

 

Cheers

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Anonymous User
Not applicable

‎01-12-2016 13:15

Hi @Anonymous User

 

Thanks for getting in touch with us. 

 

Would you be able to have a think on the questions put forward by @SeeMoreDigital?

 

With this information we'll be able to look into this further for you.

 

Thanks

 

Rob

NOW TV Team

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