Occasional Poster
Posts: 2
Registered: ‎11-08-2017

Samsung tv will not load anything.

[ Edited ]

Okay I brought a new Samsung tv the q7f 55


Anyway the app launches fine and all the menus work fine, though all the programs and film and everything else all just have a blank now tv logo on the box art for the program, and when I I click on anything nothing happens.


I have tried reinstalling the app, it does not work.  

Champion 5
Posts: 8,396
Registered: ‎31-12-2013

Re: Samsung tv will not load anything.

Hi @joe25,


  • Is your Samsung TV's software fully upto date?
  • How is your NOW TV playback device connected to the internet. Is it via a hard-wired or wireless (WiFi) ethernet connection?
  • If you are using a wireless (WiFi) ethernet connection, have you selected your routers 2.4GHz or 5GHz frequency band/channel option?



• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •

Occasional Poster
Posts: 2
Registered: ‎11-08-2017

Re: Samsung tv will not load anything.

My TV is fully up to date, and I have tried both my 5ghz and my 2.4ghz wifis, I am at a stump now Smiley Sad