cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Samsung tv will not load anything.

Okay I brought a new Samsung tv the q7f 55

 

Anyway the app launches fine and all the menus work fine, though all the programs and film and everything else all just have a blank now tv logo on the box art for the program, and when I I click on anything nothing happens.

 

I have tried reinstalling the app, it does not work.  

2 REPLIES 2
SeeMoreDigital
Legend 5
Legend 5

Hi @Anonymous User,

 

  • Is your Samsung TV's software fully upto date?
  • How is your NOW TV playback device connected to the internet. Is it via a hard-wired or wireless (WiFi) ethernet connection?
  • If you are using a wireless (WiFi) ethernet connection, have you selected your routers 2.4GHz or 5GHz frequency band/channel option?

 

Cheers

Anonymous User
Not applicable

My TV is fully up to date, and I have tried both my 5ghz and my 2.4ghz wifis, I am at a stump now 😞