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Anonymous User
Not applicable

‎22-07-2017 23:43

Samsung TV says content currently unavailable

I have had entertsinment pass since May and its been fine on tv and ipad. Last two days it works on ipad but when I open app on tv and go to Entertainment I get message "Something's not right. This content is currently unavailable. Give it a moment or check nowtv.com/status for updates." Cant find any relevant status updates.

thanks

0
3 REPLIES 3
SeeMoreDigital
Legend 5
Legend 5

‎23-07-2017 9:22

Hi @Anonymous User,

 

It would be good if you could provide us with the following information: -

  • What's the 'Model' number of your 'smart' television?
  • What's the 'Software Version' number of your 'smart' television?
  • What's your NOW TV 'app' version?
    [Which can be found by launching the NOW TV app then visiting: My Account and looking 'top right' of the screen...]
  • Have you tried deleting and re-installing the NOW TV app (if possible on your model of television)?
  • How is your 'smart' television connected to the internet. Is it via a hard-wired or wireless (WiFi) ethernet connection?
  • Who is your ISP (Internet Service Provider)?
  • Are you running any form of VPN (Virtual Private Network)?
  • Have you tried re-booting your router (by disconnecting the power, waiting 30 seconds and reconnecting the power)?

Sufficed to say, the more detailed information you are able to provide, the easier it will be for us and/or the NOW TV developers to work out a solution for you!


Cheers

Anonymous User
Not applicable

‎30-08-2017 20:33

2.20.2 on the samsung tv aint working on Ent or sports!!!
Keeps bringing up the go to status on here.
Can you sort it as annoying when watching footy and game of Thrones and my deals are being impacted by this error every tine.
Works on my ipad fine so must ve the app on tv
Netfkix and others work fine on tv.
Pls fix
Chris
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Anonymous User
Not applicable

‎20-04-2018 15:13

In response to Anonymous User's comment

Have the same issue on my Samsung TV - NOWTV app will not let me sign in and shows the same errors as you. I can log in using the web client so the account is fine.

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