NowTV App on SamsungTV won't recognise my account

[Anonymous User]

I'm trying to log into my Now TV account on a Samsung TV, but it won't recognise my account. I've reset the password, but that hasn't worked. I can watch on my laptop, but that isn't very satisfactory.

The message says account not recognised, but I've typed everything in very carefully several times, so its not user error

[Anonymous User]

Need to sort by 8.30am tomorrow morning to watch the Lions!!!!

[schnapps]

@Anonymous User

A bit of a long shot, have you tried deleting the nowtv app then re installing the app back again on your Samsung smart TV ?

[Anonymous User]

I've just reinstalled it on my NowTV box, but that didn't work!

[schnapps]

@Anonymous User

I did say it was a long shot, unfortunately i don't own a Samsung TV.

Hopefully, somebody else on here will come to your rescue or alternatively you could try live chat.

Its a shame you don't live close to me i would have given you a free nowtv box just to get you out of the jam for tomorrow morning Lions game.

[schnapps]

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@Anonymous User wrote:

I've just reinstalled it on my NowTV box, but that didn't work!

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@Anonymous User

Quick question are you using a NowTV box or a Samsung smart TV with an inbuilt NowTV App ?

If you are using a Now TV box does your username or password have any unique special characters like for example + - & etc or are they just letters and numbers.

Apparently the latest software on the nowtv boxes doesn't like special characters and will not recognise certain username and passwords.

Just a thought because you mentioned a nowtv box ?

[Anonymous User]

I am also have this problem on a Samsung Digital Tv, I cannot login to my account as it is not recognised. But I can login perfectly fine on my laptop. I do not own a box. I have tried deleting and reinstalling the app. If they dont fix this soon I will have to cancel my subscription.

[SeeMoreDigital]

Hi @Anonymous User,

Do you have any special characters in your current username and/or password, such as an % or + or $ etc?

It would appear that recent NOW TV 'app' updates have either broken or withdrawn support for some special characters on some playback devices...

Cheers

[Anonymous User]

Hi @SeeMoreDigital. No I am not using any special characters, and still cannot login via tv.

[SeeMoreDigital]

Hi @Anonymous User,

Is the software on your Samsung 'smart' television the newest/latest version?

What's the model number of your Samsung 'smart' television?

Cheers