First Poster
Posts: 1
Registered: ‎17-07-2017

Dreadful picture quality

Just signied up to Now TV and the picture quality is shocking. It looks like watching something in 480 and is like stop/start animation. 

I have 2 of the latest Samsung TVs one a 4K the other an 8 series and both are connected via ethernet to Virgins fastest speed.

Any ideas folks?

Champion 5
Posts: 8,396
Registered: ‎31-12-2013

Re: Dreadful picture quality

[ Edited ]

Hi and welcome to the forum @Johnhamill,


Sorry to hear you're having problems. In order to help you, can you please provide the following information: -

  • What's the 'Model' number of your 'smart' television?
  • What's the 'Software Version' number? of your 'smart' television?
  • What's your NOW TV 'app' version?
    [Which can be found by launching the NOW TV app then visiting: My Account and looking 'top right' of the screen...]
  • Have you tried deleting and re-installing the NOW TV app?
  • How is your 'smart' television connected to the internet. Is it via a hard-wired or wireless (WiFi) ethernet connection?
  • Who is your ISP (Internet Service Provider)?
  • Are you running any form of VPN (Virtual Private Network)?
  • Have you tried re-booting your router (by disconnecting the power, waiting 30 seconds and reconnecting the power)?
  • Are you viewing 'live streamed' content or 'on-demand' content?
  • Do other 'apps' such as BBC iPlayer work okay on your 'smart' television?

Sufficed to say, the more detailed information you are able to provide, the easier it will be for us and/or the NOW TV developers to work out a solution for you!





• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •