cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

sky cinema pass

How comes I also have a sky cinema pass, I don't remember ordering it.
1 ACCEPTED SOLUTION
SeeMoreDigital
Legend 5
Legend 5

Hi @Anonymous User,

 

What NOW TV subscriptions do you have?

 

Sufficed to say, if you havent set-up a PIN code on your NOW TV account it's all to easy for 'others' to access/purchase additional NOW TV services without your consent!

 

 

Cheers


And just-so 'all' NOW TV customers know: -

  • All monthly NOW TV subscription(s) will run for their full duration, even if they are cancelled after the first day.
  • All monthly NOW TV subscription(s) will 'roll on' automatically if they're not cancelled prior to any 'free trial', 'retention offer', 'voucher pass' or 'monthly' subscription expiring!
  • 'Free trial' subscribers are notified by email that they will be charged unless they cancel their subscription(s) prior to their 'free trial' ending. So keep a look-out, including your spam/junk mail!
  • While the NOW TV accounts system is attempting to collect payment(s) the grey coloured 'Canel' button will not be accessible.
  • While the NOW TV accounts system is attempting to collect payment(s) the 'Apply voucher' button will not be accessible.
  • New NOW TV voucher code passes can be added within the last month of your current NOW TV services expiry date. The new pass will commence only after your existing pass expires. So you don't lose-out on any days.
  • Setting up a payment PIN on your NOW TV account is advised. As it will be prevent others from purchasing additional NOW TV services without your consent!
  • Ultimately, it is the responsibility of the NOW TV subscriber to manage their NOW TV account!

View solution in original post

2 REPLIES 2
SeeMoreDigital
Legend 5
Legend 5

Hi @Anonymous User,

 

What NOW TV subscriptions do you have?

 

Sufficed to say, if you havent set-up a PIN code on your NOW TV account it's all to easy for 'others' to access/purchase additional NOW TV services without your consent!

 

 

Cheers


And just-so 'all' NOW TV customers know: -

  • All monthly NOW TV subscription(s) will run for their full duration, even if they are cancelled after the first day.
  • All monthly NOW TV subscription(s) will 'roll on' automatically if they're not cancelled prior to any 'free trial', 'retention offer', 'voucher pass' or 'monthly' subscription expiring!
  • 'Free trial' subscribers are notified by email that they will be charged unless they cancel their subscription(s) prior to their 'free trial' ending. So keep a look-out, including your spam/junk mail!
  • While the NOW TV accounts system is attempting to collect payment(s) the grey coloured 'Canel' button will not be accessible.
  • While the NOW TV accounts system is attempting to collect payment(s) the 'Apply voucher' button will not be accessible.
  • New NOW TV voucher code passes can be added within the last month of your current NOW TV services expiry date. The new pass will commence only after your existing pass expires. So you don't lose-out on any days.
  • Setting up a payment PIN on your NOW TV account is advised. As it will be prevent others from purchasing additional NOW TV services without your consent!
  • Ultimately, it is the responsibility of the NOW TV subscriber to manage their NOW TV account!
Anonymous User
Not applicable

All sorted, apparently I'm not being charged for it on my account. For further info, entertainment pass. Spoke to a gentleman called Robert on live chat, Sky Cinema pass isn't active on my account so not being charged on the account but can still watch it live and on demand. He seemed as amazed as me.