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kerrymc
Advocate

new router

Hi. I've changed my isp but my now tv box won't connect to the ip address, what makes it difficult is my dog chewed up my remote so I've been using a Roku app on my phone as the remote. Can I do it any way without a proper now tv remote or am I screwed?! Ha

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2 Replies
artesea Legend 5
Legend 5

Re: new router

@kerrymc does the new router have a password? I'd suggest trying to give this a go (unless you are now on Virgin, at which point I'd suggest just getting a new remote):

 

a) turn on the old router (but don't connect it to the phone line)

b) connect your phone to that wifi point

c) using the roku app on your mobile control your NOW TV box and select the new router and enter the password

d) turn off the old router

e) connect your phone to the new routers wifi

 

Hopefully this will have got you working, otherwise you can pick up a replacement remote from the Sky Accessories Store

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I'm a Community Contributor not staff, so whilst I know a lot about the service I will be unable to help with any account issues.
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kerrymc
Advocate

Re: new router

Thank you. I just decided to stop being a Scrooge n bought a new remote!

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