Yeah, I could do a forum search but I'm not gonna. Now Tv has been working great through my Roku 3 for the past few months, but today I can't log in. Have tried the correct username and password combo on my IPad with no problem, have tried it on my IPhone with no problem, have tried it on the Roku and it's not recognised. Am back to using Netflix unless I can sort it. Any clues?
@Anonymous User under the assumption the same workaround would help others with the same issue, would others who only see an email address on their account (with no username listed) also be able to use the same format for username? FIRSTNAMELASTNAME
Or is this something you had to create for me rather than it being a hidden thing in the backend?
Sometimes customers create there own usernames @Anonymous User and others would be the same as yours which is your full name as One Word. A few posters have indicated that they have tried their usernames already however i know of one or 2 that are missing letters in the usernames and i'm waiting to hear back from them to correct the matter. No word from them yet however.
@Anonymous User I'm assuming these are the details you're after:
Software version: 7.0 build 4221 (I checked for an update while finding this, so looks like it's the latest available)
Model: 4500SK - NOW TV Box (is the Smart box, I posted here as this is where I found the most reports of the same issue and I knew the box is powered by Roku. I actually couldn't find the Smart Box forum initially as it's tucked away elsewhere in the community structure).
I've also grabbed the Serial number and Device ID if either of those are what you actually need rather than the Model details.
Hi @Anonymous User
Can you check that your password doesn't have any special characters in it as this seems to be what most customers are having trouble with. Seems to have been a disabled feature on the boxes in a recent update that special characters are not working? If you do can you try changing your password to something that has no special characters and try logging in then?
Hi @Anonymous User
Do you have any special characters in your Username,Email address or Password? if so this may be why it won't let you log in. If you do in your password please try changing this to a password with no special characters and test if you can sign in or not.
Hi @Anonymous User,
It would appear that when NOW TV issued their last 'app' update for (Roku) hardware playback devices, it broke support for some special characters, such as an % or + or $, etc.
If you have any of the above in your password this will be the cause of your 'log on' problem!