31-01-2017 20:24
Yeah, I could do a forum search but I'm not gonna. Now Tv has been working great through my Roku 3 for the past few months, but today I can't log in. Have tried the correct username and password combo on my IPad with no problem, have tried it on my IPhone with no problem, have tried it on the Roku and it's not recognised. Am back to using Netflix unless I can sort it. Any clues?
31-01-2017 20:42
Internet has been reset. Password has been changed. Still able to log on using all other devices except for the Roku..... anyone?
01-02-2017 12:09
Hi @Anonymous User
Might be a silly question but have your Tried resetting the box itself and updating the software to see if this helps?
Thanks
Eddie
07-02-2017 15:50
i have same problem. roku stick login not recognised. have 2 device add capability. this is a v. recent problem. have talked to nowtv support for two days. factory reset roku stick. no resolution. helpppppppppp.
10-02-2017 24:43
10-02-2017 10:42
Hi @Anonymous User
Thanks for this. It might be worth downloading the software again to see if it over rides the current update and fix the issue you can update the software by doing the following
Press
Home x5
Fast Forward x3
Rewind x2
And download the update it may be the current version thats ok its to force the update again to hopefully fix the issue. If this does not work please contact the combo team.
Thanks
Eddie
10-02-2017 11:11 - edited 10-02-2017 11:14
@EddieM wrote:Hi @Anonymous User
Thanks for this. It might be worth downloading the software again to see if it over rides the current update and fix the issue you can update the software by doing the following
Press
Home x5
Fast Forward x3
Rewind x2
And download the update it may be the current version thats ok its to force the update again to hopefully fix the issue. If this does not work please contact the combo team.
Thanks
Eddie
@Anonymous User Already done that. Also tried powering done both the router and the TV box and then rebooting them both (router first, then TV Box). No dice. I've noted from the other threads that the others affected have also tried these approaches without success.
What I have been able to confirm now is that my TV Box updated itself overnight on the 8th Feb. It worked fine before then, and it's been unable to login since then. I'm going to hazard a guess it's got something to do with whatever was in that update package. Is there anyway to rollback to the original firmware to check?
(Edit: already logged a case and waiting for a reply on that. Hoping to get it resolved without their input if possible).
14-02-2017 11:28
@Anonymous User wrote:
@EddieM wrote:Hi @Anonymous User
Thanks for this. It might be worth downloading the software again to see if it over rides the current update and fix the issue you can update the software by doing the following
Press
Home x5
Fast Forward x3
Rewind x2
And download the update it may be the current version thats ok its to force the update again to hopefully fix the issue. If this does not work please contact the combo team.
Thanks
Eddie
@Anonymous User Already done that. Also tried powering done both the router and the TV box and then rebooting them both (router first, then TV Box). No dice. I've noted from the other threads that the others affected have also tried these approaches without success.
What I have been able to confirm now is that my TV Box updated itself overnight on the 8th Feb. It worked fine before then, and it's been unable to login since then. I'm going to hazard a guess it's got something to do with whatever was in that update package. Is there anyway to rollback to the original firmware to check?
(Edit: already logged a case and waiting for a reply on that. Hoping to get it resolved without their input if possible).
@Anonymous User any chance of further support on this issue? The case I raised via the website 4 days ago hasn't been responded to (Case ID: 01777392), and you've also not responded here having initially given me a starting point to try out.
I've now also reset the box, in addition to re-updating the firmware, resetting my password multiple times (which is now a lot less secure than it was, as I've removed some special characters in case they were causing the issue). Having reset the box, it accepted my (new) password during initial setup, but by the time I got to the NOW TV app it had forgotten my login details and wouldn't accept them upon re-entry.
From what I've seen, you're next question will be about whether I'm in the UK or using VPN that might make it look like I'm not in the UK. So to preemptively answer that question: I'm in the UK, using a NOW TV broadband connection through a NOW TV router using the out-of-the-box settings. Your systems *should* be seeing me as UK-based, and *should* be able to log me in.
14-02-2017 15:21
Hi @Anonymous User
Can you try these few steps please
http://help.nowtv.com/article/Troubleshooting-NOW-
and let us know how you get on.
14-02-2017 15:22