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First Poster
Posts: 1
Registered: ‎19-08-2013

Trying to pause a film/programme and it goes back to the start screen.

I try to watch a film/tv programme and when I pause it it goes back to the start/apps screen. I tried fast forwarding to the bit I was at before I paused it and it again went back to the start screen. I have tried everything to sort it out, unplugging my router, a factory reset, the press home 5×, fast forward 3× and rewind 2× to get to the update bit and nothing is making any difference. I've only had the boxes for a year.
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Champion 1
Posts: 5,072
Registered: ‎28-06-2014

Re: Trying to pause a film/programme and it goes back to the start screen.

@kittyo do you have a Roku device? Or one of the Now boxes? If one of the Now boxes, do a hard reset. For a black box put pin in small hole, for smart box push button underneath for 30 secs until the chattering teeth appear and it says "let's get started"

Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor not staff so cannot help you with account matters I can just attempt to point you in the right direction.

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