@Anonymous User Are you using a YouView device? 🙂
https://community.nowtv.com/t5/NOW-TV-Service-Status/Issue-watching-NOW-TV-on-You-View-Boxes-8-1-2018/m-p/453873#M531
I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂