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underwhelmed
Advocate

The worst service ever?

Tiny picture/display. Just one quarter of screen used.

Trying to find anyone from the business to assist is nigh on impossible.

Will NOT renew subscription.

 

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9 Replies
underwhelmed
Advocate

Re: The worst service ever?

And then I'm private messaged, congratulating me on my first posting. FFS. Is this some kind of sick joke?

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SeeMoreDigital
Legend 5
Legend 5

Re: The worst service ever?

Hi and welcome to the forum,

 

It sounds like your issue is the same as this previously reported Only using 1/4 of my screen issue!

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reece8765
Mentor

Re: The worst service ever?

Hi,

Sorry to see you're having trouble with the display.

Just a few things to check as I'm an active customer and do not have this issue at all.

1) What device are you using?

2) Are all cables stable (plugged in correctly and firmly)

3) Is your internet speed faster than 3Mbps? (anything below may result is bad quality, constant buffering and/or no visuals)

 

Knowing the above information may help me and/or other users to resolve your issue. I can promise this is an exremely rare issue as I've never seen this happen at all.

 

Please fill your answers with as much detail as possible.

 

Thanks!

-Reece

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underwhelmed
Advocate

Re: The worst service ever?

Welcome to the new reality, whereby big business suckers in volunteers to help run their business. Congratulations on your dedication to the cause and all that but I'd prefer to take my business elsewhere where they understand the concept of customer service and paid employment.

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underwhelmed
Advocate

Re: The worst service ever?

Roll out the bunting, I'm now an 'occasional poster'.  Awwww, my 'efforts are appreciated'. And I'd appreciate a NowTV service that's fit for purpose.

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RichieHeed
Scholar

Re: The worst service ever?

So, two people try and help/offer advice and your reply is pure sarcasm. What a class act you are.

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SeeMoreDigital
Legend 5
Legend 5

Re: The worst service ever?


@RichieHeed wrote:
So, two people try and help/offer advice and your reply is pure sarcasm. What a class act you are.

Indeed...

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Ryan-R
Expert 3

Re: The worst service ever?

Hi there @underwhelmed

 

That PM you got was most likely a welcome message to our Forum here at NOW TV.

 

We have a loads of great people here who have a genuine interest in amazing shows and movies. 

 

You've bumped into a couple of them here in this thread: @reece8765 and @SeeMoreDigital. While they don't work for us, they are still happy to help people out no matter what the issues are and we really do appreciate their presence and activity on here.

 

I am sorry to hear that you're having issues, we want all of our customers to watch our content comfortably. So I'd like to get this resolved for you as soon as possible.

 

I just need to get some more information so we know exactly what we need to be doing.

 

Could you let me know what cable you're using to connect your box to your TV? 

 

It would also be worth a try to take a look at the aspect ratio on your TV to see if toggling that has an effect.

 

Let us know how it's all going and we can get this sorted out.

 

Thanks,

 

Ryan

NOW TV Team

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reece8765
Mentor

Re: The worst service ever?


@underwhelmed wrote:

Welcome to the new reality, whereby big business suckers in volunteers to help run their business. Congratulations on your dedication to the cause and all that but I'd prefer to take my business elsewhere where they understand the concept of customer service and paid employment.


Hello again.

 

I'm sorry but you seem to be in the wrong place as there is a dedicated section for customer support on the NOW TV website.

 

You are at the forums where you ask other users for support and we have offered you support in which you have given sarcastic answers to.

 

May I suggest contacting customer support if other members of the community (especially someone who is working on getting a degree in computer science) trying to help you doesn't meet your expectations?

 

Thanks,

Reece

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