09-02-2018 19:22
09-02-2018 19:34
@Anonymous User
Welcome to the forum. The Sky Store app should be working fine, which NOW TV boxes do you have? If you've been on a Sky Store trial in the past are you clicking on the Sky Store app and not any trial apps that might be on the boxes?
09-02-2018 19:41
09-02-2018 19:51
@Anonymous User Is it the white or black box? Because it's one of the few pre installed apps on the box the only way to force it to update is to do a factory reset which is a bit of a pain as you have to enter all your wifi, NOW TV account details etc again.
Can you do the following on one of your boxes - press the HOME button on the remote to make sure you are on the homescreen, then press
HOMEx3 UPx2 LEFT RIGHT LEFT RIGHT LEFT
fairly quickly. If you've done it right you should see a list of all the apps on the box with their version numbers, post back what the version number of the Sky Store app is.
09-02-2018 19:55
09-02-2018 19:57
@Anonymous User No worries glad it's an easy fix!
09-02-2018 19:55 - edited 09-02-2018 19:57
Hi @Anonymous User
I would be inclined to try factory resetting one of your nowtv boxes to see if that makes a difference when accessing the Sky Store App.
https://help.nowtv.com/article/hard-factory-reset-now-tv-box
I doubt it will work, but suppose there is no harm in trying.
Surprised that both boxes are effected, just checked my box and I am getting no problems opening up the Sky Store App.
Edit ~ Phew seems like you are sorted