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hawkwind
Scholar

Roku 3 poor quality stream

Hi, at the start of the year i bought a Roku 3 so i could stream all of my subscriptions from one box.

The Now tv picture quality has always been poor compared to other services (Amazon prime for example)

I have a 40" 1080p TV and i have tried diferent bitrate settings, it is currently set to automatic and switching settings between 1080p and 720p makes no difference.

I have tried connecting via ethernet with the same results and changed hdmi cables.

 

If i stream now tv through my chromecast though the picture quality is a lot better, crystal clear and sharp.

 

Is there anything else i can do.

I could use another nowtv box but not with the 4 device limitation and having two boxes conected to the tv is not ideal anyway.

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7 Replies
hawkwind
Scholar

Re: Roku 3 poor quality stream

I can`t find an edit so adding this.

I also have 55+ fibre speeds, i have tried rebooting the router and box, uninstalled and reinstalled the app.

Everything else, Amazon, Netflix is oerfect and crystal clear it is just Now TV through my Roku 3 that streams poorly.

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Andy-S
NOW TV Team (Retired)

Re: Roku 3 poor quality stream

Hi @hawkwind

 

Sorry to hear this.

 

Could you try following these steps please.

 

http://help.nowtv.com/article/Error-014-NOW-TV-box

 

Thanks

Andy

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hawkwind
Scholar

Re: Roku 3 poor quality stream

Thanks for taking the time to reply Andy 🙂

I have just done this but he picture quality is still the same.

I tried to restart the network and the box but still no difference compared to a Chromecast or Nowtv box.

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hawkwind
Scholar

Re: Roku 3 poor quality stream

Just to add to the above i have also done a factory reset and still the same, everything else streams a  perfect quality picture apart from nowtv.

 

 

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Eddie-M
NOW TV Team (Retired)

Re: Roku 3 poor quality stream

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hawkwind
Scholar

Re: Roku 3 poor quality stream

Hi Eddie, yep everything all done and still the same, even connected via ethernet makes no difference.

The Chromecast tucked away behind the TV looks like a 720p stream whereas the Roku 3 is sd quality.

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johnhood
Scholar 3

Re: Roku 3 poor quality stream

Noticed this issue since Monday during the midseason premiere of TWD! Tried a reset to no avail. Has been working perfectly up to this point.

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