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Anonymous User
Not applicable

Picture vibrates up and down (new box)

I've just set everything up today. Getting live TV and online services no problem. The quality of the picture is good but it's vibrating up and down several times a second by about half a centimetre. It's happening on both live and online services. The picture on the tv alone is fine.

Any suggestions?

1 ACCEPTED SOLUTION
Anonymous User
Not applicable

Thanks @SeeMoreDigital. It's a Smart Box 4500SK and the TVs is a Samsung.

@schnapps, spot on. Yes, it's an LE. Many thanks for the link to the other thread.

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3 REPLIES 3
SeeMoreDigital
Legend 5
Legend 5

Hi and welcome to the forum @Anonymous User,

 

In order to help you out, can you provide the following information: -

  • What's the make and model number of the device(s) you're using to access and play NOW TV content?
    [ie: a NOW TV 'black' box, a NOW TV 'white' box or a NOW TV 'Smart' box. Or a 'Games Console' of some type, a 'Set Top Box' of some type, a 'Smartphone' of some type, a 'Tablet' of some type, a 'Windows PC', a 'Mac' computer or another type of device]
  • What's the make and model number of your television?

Sufficed to say, the more detailed information you are able to provide, the easier it will be for us NOW TV forum members and/or a NOW TV Team member to work out a solution for you!

 

 

Cheers

schnapps
Legend 5
Legend 5

@Anonymous User

 

Just wondering is your TV a Samsung LE_ _ M8 model ?

 

Have a read of this thread about the shaking picture with the smart box, where NowTV / Roku are aware of the issue and are currently in the process of fixing it.

 

http://community.nowtv.com/t5/NOW-TV-Smart-Box/Smart-box-tv-screen-shakey/td-p/386482/highlight/true/page/9

Anonymous User
Not applicable

Thanks @SeeMoreDigital. It's a Smart Box 4500SK and the TVs is a Samsung.

@schnapps, spot on. Yes, it's an LE. Many thanks for the link to the other thread.