Permantantly deleting a device

[Anonymous User]

hi, i’m trying to permanently delete a now tv box from my account, i know longer have the box anymore i keep removing it from my device and changing my password but the person with it keeps using it and appearing back on the manage devices, i have one device on as my daughter uses hers to watch movies but the other one i lent to a friend but no longer talk and the tramp keep using it and like f**k i’m paying for it so how do i permantnty remove this device so they can’t use it on my account???

[chilli2]

Before giving a roku away/selling it, you should always doa  factory re-set as any account infomration for services such as Netflix/Amazon prime and Now TV will still be there.

You may have to close the Roku account associated with that box information on how to do that is here: https://support.roku.com/en-gb/article/208756028-how-do-i-close-my-roku-account-

[Anonymous User · Accepted solution]

i didn’t give it away i lent it and never got it back is there a way i can do it

[Anonymous User]

why as this been accepted as a solution when it hasn’t ? i’m still having problems so it’s not resolved

[chilli2]

Try this link https://support.roku.com/en-gb/article/208756028-how-do-i-close-my-roku-account-  to close the account associated with that box

also try here:  https://my.roku.com/account

Next go to netflix/amazon/now tv and any other service on a computer and change the password and remove or change your payment details

[Andy]

@Anonymous User

If it's a NOW TV box you have rather than a Roku box the easiest solution would be to get the box back or go round to your friend's house and log out of the NOW TV app. It sounds like this may not be an option though, in which case have a look at the following page for a way of changing the password and signing everyone out so that your friend won't be able to log back in and watch 

https://community.nowtv.com/t5/Account-Offers-Promotions/How-to-force-all-users-to-sign-back-into-NOW-TV/m-p/458960#M25655

However if you don’t have a security question set up on your account, or can’t remember the answer, then you may need to cancel the passes on your account (I’d also recommend changing the password using the email link option, and also popping onto live chat and asking them to remove your card details) and then when any passes or offers you have on that account have finished, set up a new account with a new email address and use that one for future passes.

[Anonymous User]

could you maybe delete the device then immediately log in on a new device like a phone or tablet and so use the slot so they won’t be able to log in?