06-11-2015 21:24
25-11-2015 11:17
25-11-2015 11:25
@Anonymous User thanks for letting me know. I don't expect people to use HDMI instead - we should be able to fix this as it wasn't happening before.
If everyone else can let me know if they're using AV cables as well, that'd be great.
Cheers,
Tom
25-11-2015 13:56
I am using an HDMI cable...
26-11-2015 10:22
Im using hdmi lead and also av lead but still only got quarter of the screen .. shud i take the av lead out..?????
26-11-2015 10:26
@Anonymous User you should just be able to change the display setting within settings on the box main menu. Change it to 720P or 1080P.
Thanks,
Tom
26-11-2015 10:30
ok will try let u no...
26-11-2015 10:42
26-11-2015 11:57
Help!!
I'm not a tecchy person like a lot of you on here and all this information isn't helping me at all! The same problem happened with my Roku box on the 24th on Now TV only (all other channels fine, just like everyone else is saying)
I have gone into Roku Settings and I don't have all these different options for viewing that people are talking about. I have been scouring this site for ages trying to find a way to access the 'Live chat' in the hopes that someone could actually talk me through it but I can't find that either.
So, I would be really really grateful if anyone could please just tell me is Now TV going to fix this problem or if not can I at least get someone to please contact me and explain what's going on in real time, rather than having to go on this forum again - which I really only found my way on to by dumb luck (as I said I am not at all technical, I just want to watch telly!!!)
Please help because this is making me sad with life.
26-11-2015 21:12
@Anonymous User
See if the following help guide helps you change the display type on your Roku to either 720p or 1080p
http://www.solveyourtech.com/how-to-change-the-display-type-on-the-roku-3/
29-11-2015 17:22
Hi @Anonymous User
Thanks for your post and sorry about the delayed reply.
If you have HDMI connection, please try these steps here provided by @Anonymous User.
If you're using AV, unfortunately you need to wait until our Roku team gets this resolved or use any other supported device.
I'm very sorry for the inconvenience caused.
Birgit
NOW TV Team