Re: Not playing on full screen - Page 2

Anonymous User · ‎06-11-2015

When I start playing a movie it only plays in the top right corner of the screen!!!!!!! I have tried several different movies and all do the same 😡 It's not my TV as all other channels are fine!!!

Anonymous User · ‎24-11-2015

Roku LT Model Number 2400X Software Version 7 build 9037. Hope this means something to you!

SeeMoreDigital · ‎24-11-2015

Riley86 wrote:

I am currently having this issue as well. I have a Roku box which is connected to a Samsung 32" TV. We also have on here various Catch Up channels and Netflix and they are all working fine.

This has only started happening today (we have had NowTV for nearly 2 years) and it's affecting both the movies and Entertainment packages. Does anyone have any ideas?

What's your Roku box's 'model number' and 'Software Version'?

Anonymous User · ‎24-11-2015

Model is 200, software version is 7.0 build 9037. Noticed that the update was applied on the same day the issue started occurring.

Anonymous User · ‎25-11-2015

Have been using ROKU LT boxes on two tvs in house, and have started geting this problem with Now TV last night. All other streaming channels work full screen, WiFi is super fast, but all Now TV content is only displaying in a box anchored in top left hand of screen, covering approx 40% of screen. Both tvs are diferent make and model, one much newer than the other.

My guess is that there is a glitch or an update that has occured on or around 23/11 that has caused this - possibly similar to a problem i had with BBC i player on Roku a while back, where the picture was too big - meaning you could not read the iplayer menu correctly.

Could someone please offer me an explainatiln please, and sort this quickly?

Anonymous User · ‎26-11-2015

My now tv on all devices used is only showing in the top left corner of the screen been like it a few days now and is becoming annoying!!

Anonymous User · ‎26-11-2015

I've been experiencing the same problem for a few days now also! 😞

Anonymous User · ‎26-11-2015

@Anonymous User @Anonymous User if you use a HDMI lead head to Settings on your Roku box and then to Display Settings and switch it to either 720p or 1080p.

If you use an AV lead NOW TV are trying to resolve the issue and hope to have a fix in place soon.

Anonymous User · ‎26-11-2015

Me too and I posted in the other thread about it but no one got back to me. It started on the 24th

There was a lot of advice about changing a view but I don't have that option on my roku settings.

Anonymous User · ‎10-04-2016

I'm still having problems with this issue has anyone found a fix?

SeeMoreDigital · ‎10-04-2016

Hello NOW TV forum moderators,

How about merging this topic together with this Only using 1/4 of my screen topic?

Anonymous User · ‎24-11-2015

This seems to be affecting more n more Roku users... This suggests to me that it's not the compatability to our TVs... I have now cancelled my subscriptions due to this issue not being fixed! It's weird because the whole layout of the selection films is on the whole screen and the buffering sign is in the middle of the screen whilst the movie is loading yet when the movie starts it only plays in the top right hand corner. I would like my £9.99 refunded for this month but I won't hold my breath

Anonymous User · ‎12-11-2015

I cant watch any films or programmes on full screen only 1/4 of screen showing at top left hand corner, my box is a roku box but seem to watch anything on netflix fine

Anonymous User · ‎13-11-2015

Mine is doing the same. It's only when I start the film the screen reduces down to 1/4. Tried reset update and unplugging. Hope this is fixed soon else may have to cancel subscription

Anonymous User · ‎13-11-2015

@Anonymous User@Anonymous User

Never seen this problem so quickly checked using Roku HDMI Streaming Stick and all seems normal

Anonymous User · ‎13-11-2015

Works fine on xbox one.......I'm goin to try through a hdmi cable to see if it works

Anonymous User · ‎13-11-2015

Tried hdmi cable but still th same

commanda6 · ‎13-11-2015

@Anonymous User wrote:
Tried hdmi cable but still th same

Hi @Anonymous User @Anonymous User

make sure the display settings on your Roku are set to at least 720p. 1080p if the Roku/TV you have supports it.

Also check the display settings on your TV as it's possible something in your TVs display settings could be affecting it. There is often a picture size/picture scaling setting make sure this is set to either "auto wide" or "16:9"

Hope that helps

I do not work for Now . I am simply a Now customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.

Anonymous User · ‎13-11-2015

Thanks but have tried that.........it's full screen when I search for film ect but as soon as I press to play it shrinks down to 1/4 off screen

Anonymous User · ‎08-12-2015

I have the same problem. A small picture in the top left of the screen. I haven't found a solution yet. Must be a now tv issue as netflix and amazon are all OK

SeeMoreDigital · ‎08-12-2015

@Anonymous User wrote:
I have the same problem. A small picture in the top left of the screen. I haven't found a solution yet. Must be a now tv issue as netflix and amazon are all OK

Hi and welcome to the forum,

Please refer to the previous posts within this topic, for a solution and the reason why you are having this issue!

Cheers

Anonymous User · ‎13-11-2015

Just checked display settings now I've changed to hdmi cable and had a new option of 720p changed it to that and it's fine now. Thanks for help.
Only got one hdmi port on TV so looks like I will have to keep swaping for my other devices. What a mither. Thanks again