05-04-2018 17:28
05-04-2018 17:38
Hi @Anonymous User
How long has this been happening ?
If it's only been recently, check this website below if there is any planned schedule engineering maintenance work on the TV transmitter or repeater in your area.
http://www.digitaluk.co.uk/operations/planned_engineering_works
Are you also using any Y splitter or sharing the incoming TV aerial with any other Freeview TV devices ?
Have you tried a full factory reset to see if that makes any difference ?
https://help.nowtv.com/article/hard-factory-reset-now-tv-box-stick
05-04-2018 17:41
05-04-2018 17:54 - edited 05-04-2018 17:55
Hi @Anonymous User
If you have already tried a full blown factory reset (where you had to re enter all your details once again) then you could try a forced software update on the smart box by pressing the Home button x 5 on the RC, quickly followed by pressing the FF x 3, quickly followed by pressing RW x 2 which should open a secret screen and select update software, even if you are on the current version.
Some smart box owners have reported that a Y splitter might help, where the box sometimes latches onto a weaker TV transmitter when the aerial is connected directly into the smart box (my only concern is that you are reporting loss of all TV channels and not a reduced number of TV stations).
Hopefully, other helpful members on here will offer you some further guidance on things to try.
05-04-2018 17:55
05-04-2018 18:01
What app/Channel are you trying to watch?
you could try the uninstall /re install apps BBC iPlayer/Now TV/Tv player or anyother with live TV.
As Roku devices do not support input from an antenna, you must have this confused with an ethernet lead have you checked the connection to your router, or tried using Wifi?
05-04-2018 18:02
05-04-2018 18:16 - edited 05-04-2018 18:17
have you tried deleting the apps/channels?
You can only watch BBC channels live through the Iplayer app ( watch from begingin/watch live) as ITV/Ch4/5 have no watch live function
05-04-2018 18:20
Hi @chilli2
I believe @Anonymous User is using a nowtv smart box with the inbuilt Freeview tuner and has mistakenly posted in the Roku section of the forum instead of the smart box section.
Perhaps the nowtv mods can relocate this thread to the smart box section.
05-04-2018 18:14