25-12-2016 11:36
Hi, I'm trying to watch Maze Runner 2 on a NowTV2 black box and am getting an error when it tries to start playing ...
Sorry, something went wrong. We're working on it. V.3.7.88
Error code: -101
I have only seen this error on this one movie .. all the other movies I have been watching have worked fine.
I have tried it at different times of the day over the last 4 days or so and it always gives the same error.
I have tried it on an iPhone 6 and the movie runs fine! But the screen is too small 8-)
I have tried to view the movie on a Mac under Safari and that also gives a connection error after it tries to 'obtain a licence' ... again all other movies run fine on the Mac.
Both the NowTV2 box and Mac are running the latest OS versions.
Solved! Go to Solution.
26-12-2016 21:12 - edited 26-12-2016 21:14
@lisadrift wrote:Anyone know who to report this to so it gets fixed?
@lisadrift Hello 🙂
You can report this via live chat.
http://help.nowtv.com/article/Sky-Movies-Month-Pass
Click the link and click the green contact us button at the bottom. Then select "live chat".
Best on a PC/Mac.
27-12-2016 16:58
27-12-2016 17:09
27-12-2016 19:29
I have just started to recieve the Error code - 101 notice on screen. This is Error code is displayed on all movies, and will not play any movie at all.
27-12-2016 19:41
Hi @Anonymous User,
Earlier today there was a problem with the NOW TV service that has now been resolved.
If you're still experiencing issues, try re-booting your playback device.
Cheers
27-12-2016 20:25
Maze 2 (Scorch) still has error, all other films appear OK,
Frustrating as daughter been looking forward to it all day...
28-12-2016 21:12
Heard back from now TV today.
"Thanks for contacting NOW TV.
I understand that you're unable to watch Maze Runner Scorch Trail on your XBOX consoles.
I know how it feels like when something like this happens.
However, we are aware of this issue mainly affecting a majority of our customers who are using gaming consoles/NOW TV Boxes and I've forward this issue to our higher level team who will notify you when the issue has been resolved.
Keep an eye on your Inbox until then."
29-12-2016 11:37
Excellent it now works on the NowTV box!
Time for The Scorch Trials at last 8-)