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Occasional Poster
Posts: 4
Registered: ‎30-12-2014

Re: Constantly dropping picture quality

Same problem here too. Also, just wanted to say that shows often include their own subtitles so not sure why people took issue with that.

But yeah, this awful pixelation makes shows completely unwatchable. What’s up with that?
Occasional Poster
Posts: 4
Registered: ‎30-12-2014

Re: Constantly dropping picture quality

Before anyone replies suggesting the same stuff, I’ve tried all the steps you mentioned save a wired connection which isn’t possible.

I stream content without issue from a number of competitors, it’s only Now TV I have an issue with. My internet speed isn’t the issue.

It feels a little like now tv customers aren’t really thought about. No proper solutions seem to be offered for years.
First Poster
Posts: 1
Registered: ‎16-01-2018

Re: Constantly dropping picture quality

[ Edited ]

Yup. My (brand new) black box started off well and worked for a fortnight. Now films dip in and out of watchable quality. The explainer captions in films are unreadable.

Tried all the suggested solutions - outlined in the 'accepted solution' at the top of this post. All ballcocks.

Particularly dislike the user being blamed for the poor service. We are not idiots, so don't treat us as such.

If you are seriously suggesting WiFi is a bad idea, don't offer it as a viable alternative to hard-wiring.

Absolutely rubbish service.

Contributor 2
Posts: 84
Registered: ‎28-02-2015

Re: Constantly dropping picture quality

[quote] My (brand new) black box started off well and worked for a fortnight. Now films dip in and out of watchable quality. The explainer captions in films are unreadable.[/quote]

Hope you got a good discount on the black box, as they have been discontinued for a few months now.

 

There are a few things you can try, such as a speedtest app on your box, log into your manin account on a pc/tablet etc, and add channel code SPEEDTEST  you will then have a speedtest channel/app on your main menu try that and see what it says.

 you could also try an ethernet connection - if you have one of the now discontinued boxes that feature ethernet, the new devices do not have ethernet.

shortcut to the add channel/app is here https://my.roku.com/account/add/  log in with the same username/password you used to set up and enter code SPEEDTEST

Mentor 4
Posts: 1,972
Registered: ‎09-10-2014

Re: Constantly dropping picture quality

@chilli2 @GhastlyOomska

 

Guys

 

Depending on your ISP, you do know that they sometimes drop your download speed to see if you make a complaint about it, and to see if they can get away with it.  Once you complain, lo and behold, your speed is put back to what you signed up for.

 

You see, they don't tell you when they're doing it, they just do it to see if you notice, and if you don't they probably reallocate the "liberated" resource elsewhere on their network.

 

Be vigilant and do not wholly trust any company.

 

 

UK Bob

 

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TJ3
First Poster
Posts: 1
Registered: ‎11-12-2017

Re: Constantly dropping picture quality

Hi, I'm having the same problem. The internet works for all other apps - Netflix, BBC iPlayer etc, but always struggles with now tv. This is why I have stopped my subscription so many times. How can it be resolved, without wiring the tv to the internet? Wifi works completely fine with all the others.....