30-05-2016 24:38
Solved! Go to Solution.
30-05-2016 24:58
Hi @Anonymous User
Thanks for your post and welcome to the forum. Like most providers, NOW TV uses adaptive bitrates, this can't be overidden and aims to give you the best quality picture your connection can support. If you're experiencing fluctuations in quality, a wired connection to your box is always preferable to wireless.
16-04-2017 13:20
@Anonymous User wrote:This past week I've seen numerous entertainment channels pixelated on the ethernet connected Roku 3 to the point that they are not watchable. NowTV's Sky Movies, Netflix and Amazon Prime all fine though. No issues with our fibre connection at the time it happens. I can switch over to Netflix and no picture issue, switch back to Now TV and it's still pixalated so can't be a problem this end. I restarted both the router and Roku any way but no difference.
Any one else experiencing this lately?
Not had any issues personally using roku and I'm on normal broadband not fibre, funny enough I had problems when I had virgin fibre it was awful after 6pm.
16-04-2017 15:01
15-05-2017 21:06 - edited 15-05-2017 21:09
Over the last two days I've had the same issue. Picture only keeps dropping in and out to poor quality. Not happy. Using a roku 3. All other apps etc fine just NOWTV movies.hdmi,internet etc fine.not had this in four years I think of use!
Any suggestions,I've contacted Roku support who have escalated?
Hard to watch a film now.
SS
21-05-2017 3:56 - edited 21-05-2017 3:58
suggest people read this article
makes you wonder if parent company sky are doing this themselves
that or they have not jacked up the server pipes feeding out and now thruput is at limit.
21-05-2017 5:04
This has been an ongoing issue for years, where the servers get overloaded as the NowTV service uses the same servers as SkyGo!
They get overloaded and crash and they're weak servers because it takes next to nothing to crash them! Sky know this and yet, years later, we're still having this conversation where Sky/NowTV try and pass the buck to the customer instead of themselves!
I can stream 4K & 1080p from Netflix and i don't have a single buffering issue or loss of anything. Same device, using SkyGo, and i get constant drop out, loss of resolution to what looks like someone hung a net curtain over my screen, the quality becomes so poor, and then buffering again!
It is Sky, entirely Sky and Sky know this!
17-09-2017 21:32
This may sound silly, but my picture went very poor after moving things around in my home.
I had put my cordless landline charger/..handset right next to my router and had awful picture.
Seperating them by a foot brought picture quality back to what it was before.
Mayb a coincidence, but worked for me !!!
06-10-2017 17:13
30-10-2017 19:13
30-10-2017 20:28
This is the Roku section, so your question may get a better reply in the correct now TV section ( white box/black box/smart box)
One likly issue could be poor wifi, have you tried changing the settings on your router? try an app such as wifi scan on your phone.
There is a Roku speed test app/channel that should alert you to poor wifi ( not sure if its in the now side of things)
another option would be to connect via ethernet, if the now box's support this
also se this answer on page 1 of this thread, but as mentioned you may be better asking in the relevant now tv box sub forum
[quote]
Hi @Dumblepatch
Thanks for your post and welcome to the forum. Like most providers, NOW TV uses adaptive bitrates, this can't be overidden and aims to give you the best quality picture your connection can support. If you're experiencing fluctuations in quality, a wired connection to your box is always preferable to wireless.
View solution in original post[/quote]
14-11-2017 10:19