Thanks for getting in touch with us here at NOW TV.
I'm sorry to hear about the issues you have encountered when signing into your NOW TV Box.
Can you please let us know if you receive a specific error message? Are you able to try resetting your NOW TV Box via the reset button on the back?
Can you please also let us know if you have been able to sign in and play out on your PC?
NOW TV Team
@marieann11 after passing the third advert you should be able to use the app as per the Roku 3. Have you tried restarting the box, and if you are still have issues removing then readding the NOW TV app?
I tried to watch a programme on more 4 but it now says you have to sign in, So I googled this Roku an it wants bank details, I'm not happy with this I just want to watch catch up programmes that i have missed, I've had now TV for 5 years and I've never had to sign in before why start making life difficult for people,So my question is do I have to sign up with Roku an put in my bank details just so I can watch a programme I have missed If so WHY!!!!!!!!!!!!!
Do you have a Roku or NOW TV branded box?
NOW TV branded devices do require you to create a NOW TV account when you first set them up.
And just-so-you-know... NOW TV have no control over 'third-party' apps, such as BBC iPlayer, ITV Hub, All 4, Demand 5, RedBull TV, YouTube etc. Their content, their delivery systems, their UI's and their distribution platform are entirely controlled by the service provider. So if things have changed with the All4 app, you'll have to take your issue up with Channel 4.
• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •
• LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •
• All TV's = NOW TV app: 2.26.0 | Post Processing Features: All disabled • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •