Hi @Anonymous User,
Sorry to hear you're having problems. First things first: -
Sufficed to say, the more detailed information you are able to provide, the easier it will be for us NOW TV forum members and/or a NOW TV Team member to work out a solution for you!
Have a similar issue. Have the black box, worked fine for a while. Now almost constantly pixellated.
Turning off and on helps only momentarily.
This is only a problem with the NOW TV app. Using BBC iPlayer, ITV, Channel 4 etc, is not pixellated. Which suggests that the WiFi is not the probelm.
(Also sometimes watch on a Mac using NOW TV Player app, without a problem. But I guess that's not connected with the balck box problem).
Thanks for the suggestion.
I reset the black box using the pinhole. I also tried using a wired Ethernet connection. Neither improved the pixellation problem.
I found a website that said resetting using the pinhole simply rebooted the box and was not a hard Factory Reset: https://www.skycards.eu/troubleshooting/how-to-hard-factory-reset-now-tv-box/
I'm wondering if this is worth trying.
At present we can watch BBC iPlayer etc, but NOW TV is fairly unwatchable with the pixellation.