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Anonymous User
Not applicable

now tv not working on ps4

I have been unable to watch now tv via the ps4 for over a week now.When i click on the now tv logo, the green logo disappears  and i am left with a blank screen nothing loads up.All the other apps on the ps4 such as netflix,psn,etc are working fine. Ihave contacted customer services several times and have followed their advice such as deleting the app and reinstalling it  but it is still not working. Does anyone know how to resolve this . Thanks in advance

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8 Replies
Karl-F
Community Manager
Community Manager

Re: now tv not working on ps4

Hi @Anonymous User, 

 

Thanks for getting in touch with us here at NOW TV. 

 

Can you please try the steps below: 

 

1. ADJUST RESOLUTION SETTINGS

1.    Go to Settings
2.    Select Sound and Screen
3.    Select Video Output Settings
4.    Select Resolution
5.    Set to Automatic


2. DELETE NOW TV APP AND DATA


1.    On PS4 go to TV/Video
2.    Select the NOW TV app
3.    Press Options on your DualShock 4 (Controller)
4.    Select Delete

1.    To delete the NOW TV data go to Setting
2.    Please then go back to System Storage Management
3.    Select Application Saved Data
4.    Select Saved Data in System Storage
5.    Highlight NOW TV
6.    Press OPTIONS on DualShock 4 (Controller)
7.    Select Delete

1.    To reinstall the NOW TV App go to TV/Video
2.    On the NOW TV App press X
3.    The App should re install


3. ENTER PS4 ON SAFE MODE

1.    Ensure the PS4 is powered off
2.    Press and hold the Power Button on the PS4. Release it after you've heard two beeps: one when you initially press, and another 7 seconds later.
3.    Connect the DualShock 4 controller with the provided USB cable and press the PS button on the controller.

You’ll then see the below options
 
1.       Restart System
2.       Change Resolution
3.       Update System Software
4.       Restore Default Settings
5.       Rebuild Database 
6.       Initialize PS4 
7.       Initialize PS4 (Reinstall System Software)


Please perform Option 5

 

Thanks, 

 

Karl

NOW TV Team

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Anonymous User
Not applicable

Re: now tv not working on ps4

Im having the same problem, after the now tv logo has disappeared im left with a blanc screen ive tried every one of the steps you have suggested and still get the same problem there is obviously a problem with this app, is anything being done to correct it? I like many people bought a now tv ticket (skysports and movies) to use specifically on my ps4 and so have it has worked once! im very unhappy with this

.

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Anonymous User
Not applicable

Re: now tv not working on ps4

Hi @Anonymous User

 

Thanks for trying the steps and sorry to hear that the issue is still ongoing.

 

Can you try the resolution steps again listed in the previous post by @Karl-F and instead of Automatic, please choose Manual and tick 720p?

 

Can you also tell me which connection type are you using - wireless or wired?

 

Birgit

NOW TV Team

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Anonymous User
Not applicable

Re: now tv not working on ps4

I am having the same problem and the steps you gave to resolve this are not working. 

 

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Anonymous User
Not applicable

Re: now tv not working on ps4

Hi @Anonymous User,

 

Sorry to hear this.

 

Can you please ensure you have no VPN's running and that your PS4 location is set to UK.

 

Can you also try Step 2 once more.

 

Please let us know how you get on.

 

Thanks,

 

Rich

The NOW TV Team

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Anonymous User
Not applicable

Re: now tv not working on ps4

Please help, I have tried all 3 suggestions but still can't load Now TV on my ps4..
It just shows me the 4 spinning coloured circles as if it is loading but nothing else happens.
Any ideas?
It just seems to of stopped working....

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Simon-J
Community Manager
Community Manager

Re: now tv not working on ps4

Hi @Anonymous User,

 

Thanks for posting.

 

Can you tell us if you use any VPNs or any settings or apps on the PS4 to access content outside the UK?

 

Thanks

 

Simon

NOW TV Team

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Anonymous User
Not applicable

Re: now tv not working on ps4

Hi Simon.
No VPNs or setting/apps from outside the uk..
The only thing I can think of is I downloaded Twitch, but have deleted that now..

Thanks for replying, any more ideas?




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