27-09-2015 13:29
27-09-2015 23:01
The PS4, like most services that use NOW TV output at 60hz. UK tv outputs at 50hz, so you have extra frames giving the juddering effect which is more apparant when watching sport or fast action films.
If you use an Apple TV box or an LG Smart TV, you get smooth playback as Apple offers a 50hz or 60hz option and LG sets output at 50hz.
27-09-2015 15:59
I have the same problem. I thought it was my TV at first but other apps don't have this problem. Quality looks horrible.
28-09-2015 19:17
Hi @Anonymous User
Thank you for getting in touch, very sorry to hear you've had some issues with the streaming quality on the PS4. Is this still happening? Have you tried a wired connection?
If this continues can you try clearing the NOW TV game data and let us know how it goes. Are you able to try any other devices on the TV?
Cheers
Ranj
01-10-2015 15:26
Hi @Anonymous User, @Anonymous User and @Anonymous User,
We've released another update for the PS4 app which should fix this issue. Can you test and let me know?
Just so you know, we have found another issue where the app freezes when switching directly between live channels. We're on that now, and in the meantime you can exit out of a channel and go into another one via the menu as a workaround.
Thanks,
Tom
24-10-2015 19:09
I am also experiencing this.
30mbps wired internet connection on the ps4, image quality is fine, but the steam is stuttering.
Makes it virtually unwatcheable...
24-10-2015 19:21
@Anonymous User have you followed @Anonymous User and @Anonymous User advice?
Also, try uninstalling the app and reinstalling it.
24-10-2015 19:25 - edited 24-10-2015 19:29
I'll try that now- thanks
The app is as up to date as it can be, that is all they've suggested so far from what i've read.
Edit-
Just uninstalled and reinstalled, still really juddery. As I said, quality is fine. It isn't an issue with me internet or the quality of image, it is just juddering.
26-10-2015 15:18
Hi @Anonymous User,
Thanks for getting in touch.
I'm sorry for the issues you have encountered when trying to view on your PS4.
Can you please let us know if you are still experiencing this issue?
Thanks,
Karl
NOW TV Team
27-10-2015 13:38
I am, it works fine on my laptop but not on the TV.
I talked to somoene over the chat and tried all troubleshooting steps, all we got to was a refund and a promise that someone would look into it.
24-10-2015 19:31
@Anonymous User try using live chat:
http://help.nowtv.com/article/None-of-the-above
Scroll to the bottom where it says contact us and you'll then see live chat.