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[Anonymous User]

Hi. 

I recently re-activated NowTV (Entertainment Pass) but for some reason it's not accepting my login details on the PS4. I reset my password but that made no difference.  We've tried re-installing the app, also made no difference. Any suggestions would be much appreciated.. I've looked through the forum and the only post I found that was identical was resolved by the person who posted. So I've no idea how... 

I'm enterting it exactly as I do to login through Chrome web browser, case sensitive all as it should be... hope you can help! 😞 

Thanks, 

Sarah

[caseyb1993 · Accepted solution]

@Anonymous User Hello, have you checked to see if the playstation needs an update? 

Also, check solution 2 on this page to see if this helps (it's for PS3 so i'm assuming it'll work for the PS4)

If that doesn't help, then:

• Click contact us at the bottom of the link.
• On the next page you will see live chat who will help you.

[Anonymous User]

Well I feel sheepish... My password manager had two entries, and I was putting the wrong password in! 

Thanks for replying...  😄

[caseyb1993]

@Anonymous User No problem, glad the panic is over! 😄