01-08-2017 13:17
14-11-2018 23:43
I can't sign in on my PlayStation app
05-09-2017 22:15
01-08-2017 15:30
01-08-2017 16:49
@Anonymous User
I'm sure you're not doing anything wrong but just to double check, on your Android app can you look on the My Account screen where it should tell you what username you are logged in as and make sure that's the username you are using to log into the PS4 with.
Assuming you are then sorry but I'm not sure what is stopping you logging on. I'll tag a couple of the NOW TV Team members @Tony-D and @Anonymous User and hopefully one of those will pick up your thread.
The other thing you could try is having a word with live chat, you'll find the button for them on this page
03-09-2017 13:41
Hi there
Was there any resolution to this as I have the same problem. When I try to sign in woth PS4 app I get teh error "Sorry, we did not regognise either your username oe password" yet it is fine on PC Ipad etc. I have checked I am using correct password and username, as well as deleting and reinstalling the PS4 app and resetting my password multiple times. Always the same result, all ok on PC etc not on PS4...very confusing!
Cheers
03-09-2017 13:50
@Anonymous User
I don't own a PS4 so i won't be much help unfortunately.
However, a quick question are you based in the UK or the Republic of Ireland ?
01-08-2017 13:26
@Anonymous User
Welcome to the forum. When you go to your My Account > My Passespage on the website
https://account.nowtv.com/passes
do you see whichever pass you've bought /trial you've signed up for active? And on the Android app are you able to watch something from that pass?
Also does your password just contain numbers and letters, not any special characters as some apps have issues with special characters.
01-08-2017 13:49
@Andy wrote:
Also does your password just contain numbers and letters, not any special characters as some apps have issues with special characters.
The NowTV apps where there is an issue with using special characters in your password, have NowTV identified the Apps in question and on which NowTV playback devices ?
Also are NowTV going to fix this with software updates in the future ?
@Sorry to jump in on this thread, thought it was a good opportunity to ask the question (send me a PM if you don't want to post on the forum or do i need to direct this question to a NowTV employee such has @Karl-F ?
01-08-2017 13:53
@schnapps As far as I've noticed on the forum it only seems to be NOW TV box owners that have had issues, but I can't be certain it's not affecting any of the other devices. I'm also not sure if it's been corrected yet or not as I don't use special characters, but as a general precaution I think it's worth mentioning around when it comes to sign in issues.