06-02-2017 13:37
Solved! Go to Solution.
06-02-2017 18:06
@Anonymous User Hello 🙂
I don't suppose your ISP is TalkTalk is it?
https://community.nowtv.com/t5/PlayStation-4/PS4-app-crashes-Talktalk-router/m-p/413788#M2830
09-03-2017 14:36
09-03-2017 14:50
@Anonymous User,
You'll be much better off keeping your existing router and spending some money on some HomePlugs.
After-which your PS4 can be connected to the internet using a 'wired' ethernet connection instead of a 'wireless' ethernet connection
09-03-2017 18:33
09-03-2017 18:49
@Anonymous User wrote:
But won't be eligible for a valid connection as it still resets the connection between now tv app and the HG633 router
I can't see how a 'wired' connection would cause such a problem...
09-03-2017 19:20
09-03-2017 20:36
Hmmm,
If my ISP's modem did not work correctly with all my 'wired' devices and they refused to give me a modem that did. It would be goodbye ISP!
10-03-2017 13:06 - edited 10-03-2017 13:17
Personally i would get back on to TalkTalk and demand to speak to a manager. Ive dealt with them before on many occasions and their horrible indian call centre and you will get nowhere while talking to customer reps. They just read from a computer screen and make up the rest if the computer doesn't have the answer. Demand a manager/supervisor.. they will go on to tell you that your not allowed to seak to one, that it is against their policy etc.. but keep demanding it and explain that it is your legal right (as it is!) and eventually they should give in.
In my experiance that is the only way to get a positive result with Talk Talk but once you speak to a manager i'm fairly sure after you explain the situation they will send you a new router without charge (possibly a delivery charge but thats it) and a returns bag for sending the old one back (Which is free post and optional). You might still see a charge on your bill but it should be immediatly discounted, so really your not being charged.
Basically you just have to stand firm with them if your want to get anywhere (but of course, keep a cool head)!
10-03-2017 21:05
It might be the firmware version of the router, not the router itself. Ask a talktalk engineer to remotely reset your router to an earlier firmware iteration, it might fix the problem.
09-03-2017 10:22