28-09-2016 16:01
12-10-2016 20:58
My suspicion...check your firmware. Go into router - info on back of device - go to Maintain. Mine is working OK now on 1.15t.
Groaner
12-10-2016 23:36
Hi Groaner,
i am having the same problem how did you fix it because I don't understand from the first one how to do it.
Thanks
13-10-2016 9:05
BurtyB...in my case it seems to have stopped when I changed the talktalk router firmware back to 1.15t. If you want to check your firmware version...and if you are using a talktalk super router...
look for sticker on back of your router.
Open a browser and enter the IP Address shown there, it will start 192. usually.
enter the username and password, shown on sticker
you should get into the router settings pages. Go to top right corner, click Maintain
System settings page you should see will list some stats, including your router firmware.
I'm OK on 1.15t - at least the crashing router has stopped for now - but you might have a higher number, up to 1.2 as the newest. I was moved onto 1.2 by a talktalk tech guy and that's when my problems started HOWEVER it seems lots of people are having problems with the nowtv app on ps4 so it's possible that there's some other issue with the nowtv app. They might have changed their permissions or server settings somehow...
Talktalk sent me a new router when I rang them, it was loaded with 1.15t. Or you could try a different router to see if that works. Sadly, they seem to be quite expensive these days - over 100 smackers - but you might have an old router somewhere?
It would be really helpful if one of the nowtv team could pipe up with their thoughts, I'm still waiting for an email response after a livechat request 36 hours ago.
13-10-2016 14:17
I have now spoken with tech support and they're investigating. Pointed out to me that individual fixes are not ideal when it comes to addressing an issue that is affecting lots of people, so I'm going to wait for them to update the app or advise otherwise.
I'm still getting some stuttering with the firmware at 1.15 on the talktalk router - and the throughput speed has dropped a lot, talktalk advising it should be moved to 1.2 as 1.15 unstable, so can't win at the moment!
Something in the chain isn't working, ps4 update, the nowtv app, router wifi link, ISP or Nowtv servers, but I'm baffled.
11-10-2016 6:57
11-10-2016 11:26
Can one of the nowtv team comment on this, please?
11-10-2016 14:15
Just been told via online chat that it could take up to 48 hours for an IT team member to contact me about this problem.
Is there anyone from the nowtv team on these boards that could help? I want to know what could be causing the ps4 nowtv app to be shutting down my router. If it's a known issue I'd like to know, as I can then cancel the service or try to find a fix myself - I still think it might be worth sending out a nowtv box so I can test to see if that resolves it?
Groaner
12-10-2016 14:58
Got the new router from talktalk, nowtv app seems to be running OK ( been going more than an hour, no shut down). Check your firmware, the new router I got has the old 1.15t firmware. I suspect the later firmware iterations have a bug, and talktalk sent them to your router over the air as an update (I had been updated to 1.2 on my last router).
There was one very short stutter, a second or two - I wonder if the problem is something to do with sending packets or streaming checks periodically - and then playback continued.
I'll carry on testing and post results later. No word from Nowtv tech people yet on any of this.
Groaner
10-10-2016 23:27
10-10-2016 21:46