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Anonymous User
Not applicable

‎15-07-2017 11:52

Error code 4008

Funds on card,but keep getting told there's anissue with my payment. All payment details are correct.
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3 REPLIES 3
Anonymous User
Not applicable

‎15-07-2017 12:14

I've been a subscriber for about 2 months, my card is a visa debit and has worked fine before. I've re entered my card details and it still come up with the error code.
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Legend 5
Legend 5

‎15-07-2017 12:20

In response to Anonymous User's comment

Hi again @Anonymous User,

 

It sounds like you need to contact a NOW TV representative to resolve your issue.

 

You can contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers might not be sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • To 'Send us a message', click on the light blue 'Send Message' button.
  • To start a 'Live Chat', click on the dark blue 'Chat online' button.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers

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Legend 5
Legend 5

‎15-07-2017 12:10

Hi @Anonymous User,

 

How long have you been a NOW TV subscriber?

 

Perhaps the following 'Help Centre' article may be of use to you: What payment cards can I use?

 

 

Cheers

 

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