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Occasional Poster
Posts: 2
Registered: ‎02-02-2018

Crashing

NOW TV keeps crashing on my PS4 as well this is how...

Start up from scratch works like a charm but when I go to play a game and then go back to NOW TV it crashes after a while, I only watch Demand and not live.

So it's in memory when I'm playing my game and starts up real quick and continues playing and then after a while freezes, if I close it by opening Netflix up and then opening NOW TV from scratch it works fine..

In another way to put it it doesn't like being run in the background while doing something else..

I think I've covered it reasonably well lol.

Closing a dry down and opening it up as new seems to work
Occasional Poster
Posts: 2
Registered: ‎02-02-2018

Re: Crashing

Closing it right down* everytime seems to work
NOW TV Team
Posts: 62
Registered: ‎08-12-2016

Re: Crashing


wrote:
NOW TV keeps crashing on my PS4 as well this is how...

Start up from scratch works like a charm but when I go to play a game and then go back to NOW TV it crashes after a while, I only watch Demand and not live.

So it's in memory when I'm playing my game and starts up real quick and continues playing and then after a while freezes, if I close it by opening Netflix up and then opening NOW TV from scratch it works fine..

In another way to put it it doesn't like being run in the background while doing something else..

I think I've covered it reasonably well lol.

Closing a dry down and opening it up as new seems to work

@Solman Welcome to the Forum Smiley Happy

 

Can you try following these steps which will resolve your issue 

 

 

 

  • Pause downloads
  • Check for software updates
  • Delete the NOW TV app
  • Delete the NOW TV data
  • Reinstall the NOW TV app
  • Check for corrupt files in Safe Mode
Pause downloads
  1. On the Main Menu go to Notifications
  2. Select Downloads then press X to pause any content that's downloading.
Check for software updates
  1. Go to Settings.
  2. Select System Software Update and it'll automatically check for updates.
Delete the NOW TV app
  1. Go to TV / Video and select the NOW TV app.
  2. Press Options on your DualShock 4 (Controller) then select Delete.
Delete the NOW TV data
  1. Go to Setting then System Storage Management.
  2. Select Application Saved Data.
  3. Select Saved Data in System Storage.
  4. Highlight NOW TV, press Options on your DualShock 4 (Controller) then select Delete.
 
Reinstall the NOW TV app
  1. Go to TV / Video.
  2. On the NOW TV app press X .
 
Check for corrupt files in Safe Mode
  1. Make sure the PS4 is powered off.
  2. Press and hold the Power Button until you hear 2 beeps (one when you first press it and another 7 seconds later).
  3. Connect your DualShock 4 controller via USB then press the PS button.
  4. Select Rebuild Database.

 

Thanks Niamh

The NOWTV Team Smiley Wink

Highlighted
First Poster
Posts: 1
Registered: ‎08-02-2018

Re: Crashing

Hi my stepson is having the same issues with Now tv app on his ps4 saying it has connection error when loading and only option is back and to come out. We have tried all of the steps you suggested above and it hasn't made any difference. Please help! Thanks