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Anonymous User
Not applicable

Crashes with PS4

Every time I try to watch anything on PS4 it crashes half way through and disconnects my console from network!! It is connected with LAN cable and everything else works perfectly such as Netflix but the Now tv app f*cks everything up 🤬. Will be cancelling after free trial because of this as have seen it’s been an ongoing issue for a long time that hasn’t been fixed.
2 REPLIES 2
Anonymous User
Not applicable

Hi there,

 

We are sorry to see you're experiencing issues with your playstation NOWTV app.

 

Here's a few things you can try to rectify this issue:

 

Check for software updates- 

  1. Go to Settings.
  2. Select System Software Update and it'll automatically check for updates.

Delete the NOW TV app

 

  1. Go to TV / Video and select theNOW TV app.
  2. Press Options on yourDualShock 4 (Controller) then select Delete.

Delete the NOW TV data

 

  1. Go to Setting then System Storage Management.
  2. Select Application Saved Data.
  3. Select Saved Data in System Storage.
  4. Highlight NOW TV, pressOptions on your DualShock 4 (Controller) then select Delete

 

Reinstall the NOW TV app

 

  1. Go to TV / Video.
  2. On the NOW TV app press X

 

 

Check for corrupt files in Safe Mode

  1. Make sure the PS4 is powered off.
  2. Press and hold the Power Button until you hear 2 beeps(one when you first press it and another 7 seconds later).
  3. Connect your DualShock 4 controller via USB then press the PS button.
  4. Select Rebuild Database.

 

Hope this helps! 

 

Anonymous User
Not applicable

This is happening on one of my consoles. I have tried everything that is suggested, but it’s still crashing my PS4, which freezes everything and I have to restart it by pressing the on/off button. Is there no fix to this at all??