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Advocate

Can't sign in on PS4 app

Can't log in to the app on my PS4, says wrong username/password combo. They're both 100% right I've entered and re-entered a million times. No network problems, the issue is on NowTVs end.

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Scholar 2

Re: Can't sign in on PS4 app

Hello, @bigdeeez

 

It can be frustrating when your login attempts are refused, but let's perform a few tests before suggesting a resolution. If you haven't already, reset the password on your account, and ensure you have the correct username. If you've tried that and it didn't work, please attempt the following;

 

Please login to NOW TV on your PC, or another device other than a console, and attempt to watch content, if you don't want to use-up another device slot, please at-least login and confirm that it was sucessful. If so, we can narrow the problem down to one particular device.

 

Please also make sure your PS4 and NOW TV application is up to date. Please resond with a @Osculogic to let me know you've replied.

 

 Thanks!

 

Osculogic

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Advocate

Re: Can't sign in on PS4 app

@Osculogic Hi there. I've reset my password and that seemed to do the trick. Weird bug. Thanks for your help!

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Scholar 2

Re: Can't sign in on PS4 app

Hello, @bigdeeez

 

Great news! You can reach out to the NOW TV Community at anytime for the best advice for your questions or issues.

 

Thanks!

 

Osculogic

This post has been archived

This post has been kept only for reference, it may contain out-of-date or inaccurate infomation.