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Occasional Poster
Posts: 9
Registered: ‎24-01-2015

Buffering

Why do I have buffering problems with the PS4 app?

 

I have in excess of 60mb/ps connection and do not ever have issues when streaming 4k programming from Netflix.

NOW TV Team
Posts: 17
Registered: ‎01-12-2016

Re: Buffering

@Rg001c7345 

If you've tried our quick fixes and are still experiencing buffering, try the following:

1. Set up a wired connection:

On your PlayStation 4, go to Settings, followed by Network. Pick Setup Internet Connection, and choose LAN Cable. Next, select Easy and then Test connection to finish.

2. Uninstalling and reinstalling the NOW TV app:

Start by deleting the NOW TV app
•On the main menu, go to TV/Video and find the NOW TV App.
•Press Options on your DualShock 4 (Controller) and select Delete.

Next, erase the app data
•Go to Settings, and then System Storage Management.
•Select Application Saved Data, and choose Saved Data from System Storage.
•Highlight NOW TV, then select Options on your DualShock 4 (Controller), followed by Delete.

Lastly, re-install the app
•Go back to TV/Video, find the NOW TV app and press X to reinstall it.

Highlighted
Occasional Poster
Posts: 9
Registered: ‎24-01-2015

Re: Buffering

Thanks for your reply. I've uninstalled the app. There is no entry for Now tv in the 'saved data' option though. Could that be the issue?


Thanks


Rg.