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Anonymous User
Not applicable

Buffering, buffering, buffering

Hi all,

I recently joined NowTV on my PS4.

Started watching Star Wars, and every 20 seconds it buffers.

The router is right by the PS4, and I have Virgin fibre optic internet. Netflix etc work perfectly, but NowTV is really really bad so far.

 

Please advise me what needs to be done to get a decent service.

 

Many thanks.

1 REPLY 1
Anonymous User
Not applicable


@Anonymous User wrote:

Hi all,

I recently joined NowTV on my PS4.

Started watching Star Wars, and every 20 seconds it buffers.

The router is right by the PS4, and I have Virgin fibre optic internet. Netflix etc work perfectly, but NowTV is really really bad so far.

 

Please advise me what needs to be done to get a decent service.

 

Many thanks.


@Anonymous User

 

Hi

 

Welcome to the forum

 

Could you try these steps

 

If you've tried our quick fixes and are still experiencing buffering, try the following:

1. Set up a wired connection:

On your PlayStation 4, go to Settings, followed by Network. Pick Setup Internet Connection, and choose LAN Cable. Next, select Easy and then Test connection to finish.

2. Uninstalling and reinstalling the NOW TV app:

Start by deleting the NOW TV app

  • On the main menu, go to TV/Video and find the NOW TV App.
  • Press Options on your DualShock 4 (Controller) and select Delete.

Next, erase the app data

  • Go to Settings, and then System Storage Management.
  • Select Application Saved Data, and choose Saved Data from System Storage.
  • Highlight NOW TV, then select Options on your DualShock 4 (Controller), followed by Delete.

Lastly, re-install the app

  • Go back to TV/Video, find the NOW TV app and press X to reinstall it.

Let us know how you get on

 

Thanks

Aaron