25-08-2015 21:01 - edited 25-08-2015 21:08
Experiencing multiple crashes tonight while watching Sky Sports News with (generic PS4 error) code CE-34878-0. Throws me back to PS4 dashboard and I have to relaunch the app.
Crashes ranging from after a few seconds of streaming to after about 20 minutes. Incredibly frustrating having paid for a week of this.
I have deleted and reinstalled the app to no avail.
Solved! Go to Solution.
27-08-2015 19:18
Hi all,
We're aware of this issue and currently looking into it.
For further updates, please make sure you subscribe to this topic here.
Thank you for your patience and very sorry for the inconvenience caused.
Birgit
NOW TV Team
09-07-2016 19:38
09-07-2016 20:29
We're having the same problem and it's getting more and more frequent. Really frustrating and am going to cancel subscription if don't get a decent fix soon
10-07-2016 23:31
10-07-2016 23:59
Hi @Anonymous User
@You may well have tried this, big have you tried turning the ps4 off at the masons and leaving it off for 5 mins or so before turning back on?
I assume you have the latest version of the app and have tried uninstalling!
If you wish to discuss the possibility of a refund contact Live Chat. Click on this link http://help.nowtv.com/article/How-to-cancel-NOW-TV and hit the green Contact Us at the bottom of the page, this will take you to the Live Chat & Email options (8am - Midnight). Best to use a PC/Mac.
Hope this helps
01-07-2016 10:57
Hey @Anonymous User
Sorry to hear that your experiencing this error on your PS4.
Would it be possible to try the following steps :
Let us know how you get on.
Andy
04-07-2016 20:37
Have initialised my ps4 and reloaded Now TV app and it still comes up with error message when you go to view something then kicks you out of app.
05-07-2016 12:18
Hi @Anonymous User,
Sorry to hear that you are experiencing this issue. Can you check if there is any software update on the PS4 please.
Thanks
Simi
05-07-2016 22:39
No, my ps4 has the most recent update.
06-07-2016 12:50
Hi @Anonymous User,
Thanks for checking for the updates.
I am going to email you over some steps to try out on your PS4, so that its easier for you all you need to do is please reply back to my email so that I can assist you further.
Thanks,
Seema
NOW TV Team